Outlook Android App error occurred during authentication. Please try again later.

Anonymous
2024-02-27T14:35:56+00:00

For some reason when my outlook app is not showing new emails, so I searched online and the advice on Microsoft site was to clear the apps cache and storage (which I did)

This has obviously removed all my setting on my phone so when i go into the app again it asked me to log in again, when i click this is automatically detects my outlook email address, I clock on this (it doesn't ask for password BTW - but i did try to just enter my email and password but same error message) but then just come up with an error saying " error occurred during authentication. Please try again later"

I am using the latest version of Outlook for Android app (27 Feb 2024) - 4.2405.2 (42405820).

I am using Android 14.

I started experiencing this issue today, Feb 27, 2024 as soon as I downloaded the Outlook app for Android.

I can log in successfully to this Yahoo Mail account, using Outlook for Windows, web etc. Only Outlook for Android is a problem.

I had issues with Google and Outlook accounts but then somehow they were resolved when suddenly the Outlook was able to sign in, even when there was the same error message displayed.

How can this be fixed, I need access to my emails asap

Thanks

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2025-07-12T03:39:11+00:00

    Thanks, I agree wholeheartedly with everything you said! Outlook works on my phone (S24 Ultra) but not on my tablet.

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  2. Anonymous
    2025-06-26T17:58:07+00:00

    Fixed this in Android by going to the phone's Settings - Passwords, Passkeys & Accounts, and removing the Microsoft email account.

    Then, long press on the Outlook app and went into the app info settings. tap on storage and clear the storage for the app to reset.

    After doing this, when Outlook detected the Microsoft account, it was not listed as an Outlook account any longer and showed as a Microsoft 365 account instead.

    For iOS, I assume the steps would be similar. Remove the account from the phone's settings and accounts list, and then remove and reinstall the Outlook app (Since there is no clear storage option)

    Hope it helps.

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  3. Anonymous
    2024-05-16T10:45:19+00:00

    Hello, I am having the same issue, and despite the suggested options, the ''error message'' is still the same.

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  4. Anonymous
    2024-03-03T01:38:54+00:00

    Hello sershcher!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Sincerely

    ReynaldoB

    Microsoft Community Forum Moderator

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  5. Anonymous
    2024-02-28T03:50:16+00:00

    Hi sershcher

    Thank you for posting on the Microsoft Community Forum. I hope you're doing well.

    I understand that you're experiencing this issue with the Outlook Android app. Based on the information you've provided, it seems that the error occurred during the authentication process, which could be caused by a number of factors such as incorrect login credentials, server issues, or outdated app version.

    To troubleshoot this issue, I would suggest the following steps:

    1. Check your login credentials: Please ensure that you are entering the correct email address and password associated with your Outlook account. You can try resetting your password to ensure that you have the correct login credentials.
    2. Check your internet connection: Please ensure that you have a stable internet connection and that your device is connected to the internet. You can try switching to a different network or resetting your network settings.
    3. Update the Outlook app: Please ensure that you have the latest version of the Outlook app installed on your device. You can check for updates in the Google Play Store and install any available updates.

    4: Uninstall and reinstall the Outlook application.

    If none of these steps work, please let me know and we can explore other options.

    Sincerely,

    ReynaldoB

    Microsoft Community Forum Moderator

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