I've held my tongue about Microsoft during this discussion, but I just need to share my most recent response to a Microsoft Outlook "Having Trouble" request for feedback:
New Outlook for the Mac is a stinking POS. I’ve had 2 chronic bugs:
- a brackets+number appended to downloaded document names,
- A situation where I send an email and then it re-appears in my Inbox as a Draft, fooling me into sending it again,
for OVER A YEAR!!!!
And your POS tech support can’t even track the issue to my main email address - [removed] - because your tracking system SUCKS!!
And it auto-closes each issue, without resolving it, after a few days of inaction, usually including a weekend where I’m not paying attention.
And you don’t share the ticket number with me when I open it, so I can’t request them to re-open the old one. So the knucklehead tech rep in Asia just recommends the same 4-5 useless “fixes” that don’t work until they finally fess up that it’s a known issue and the fix is “on the roadmap”.
If you could manage to review my tech tickets from the past year you’ll find this pattern repeating - uninformed responses, no successful fix, confession of guilt to a known bug, a promise to fix "sometime in the future, auto-close with no organizational memory.
JUST HOW MUCH CAN YOU POSSIBLY SUCK!?!?!? Even for Microsoft, this has been an exceptional performance…