How do I preview a wav file in the new outlook without having to download the file?

Anonymous
2024-01-19T13:42:02+00:00

When I switched from the old Outlook to the new Outlook, I no longer have the ability to preview voicemails sent as wav files. Instead, I am prompted to save to OneDrive or download the file.

Outlook | Windows | New Outlook for Windows | For home

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  1. Anonymous
    2024-04-26T19:15:54+00:00

    Such an inconvenience to HAVE to download and not just play the message.

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  2. Anonymous
    2024-05-09T00:15:40+00:00

    This is enough for all of our managed service customers who use wav file voicemail attachment not to adopt the "new" Outlook among a few other reasons but this is a BIG one and needs to be resolved ASAP

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  3. Anonymous
    2024-05-13T14:07:44+00:00

    I was also having this issue and found that the application for .wav had been changed to "Media Player".

    (Note in the screenshot below that .wax files show "Windows Media Player")

    Steps to resolve:

    1. Open Default Apps
    2. Choose: "Choose Default apps by file type"
    3. Scroll down to .wav
    4. Change the .wav application to "Windows Media Player"
    5. Close the Default Apps window
    6. Close Outlook
    7. Relaunched Outlook
    8. Test

    I have regained my ability to preview wav files.

    For the System Administrators out there, you may be able to implement a login script that sets this using the following (untested) command:
    ftype .wav=WMP11.AssocFile.WAV %1

    or the full path:

    ftype .wav="C:\Program Files (x86)\Windows Media Player\wmplayer.exe" %1

    ftype documentation: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/ftype

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  4. Anonymous
    2024-05-14T15:16:09+00:00

    This did not work for me.

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  5. Anonymous
    2024-05-14T15:29:28+00:00

    Sorry to hear that, which part didn't work (the steps or the potential admin script)?

    What did you find when you looked at your default apps?

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