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When I switched from the old Outlook to the new Outlook, I no longer have the ability to preview voicemails sent as wav files. Instead, I am prompted to save to OneDrive or download the file.
Using New Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I hope Microsoft is listening. Nobody at my organization is using the new Outlook, which has some really great enhancements, due to not being able to listen to voicemails through Outlook. That on problem alone is enough to stick with the older version.
This has been a pretty debilitating issue for months now. I'm a little disappointed it hasn't gotten resolved in some way.
There is no option to preview the file on windows either...
@SchoolITPro Thank you for your time posting this, I have not tried the fix as yet, but appreciate your effort.
I'm sure that if it does not work for our organisation, it will be because of some setting.
Cheers,
Matt.
I found a solution, for the outlook (new) 2021 version. at the top left hand side where it says home view or help
you need to click on the help button and there will be a way to revert back to the old outlook.
I now have the ability to preview wav. files again.