Outlook for Mac keeps crashing - what's the fix please?

Anonymous
2023-10-31T08:43:53+00:00

Hi

I am using Outlook (latest version) on a Macbook Air running Monterey (latest version - 12.7.1). 
ie all software is up to date.



Outlook keeps unexpectedly closing/crashing, for no apparent reason.  --

-- Below are two examples of the first part of the kind of error message it gives me, from two Microsoft Error Reports.

 (It is too many characters to be able to paste one errror message in full!). They then go on to list various Threads and Thread States?

Please could someone help? I'm afraid I am not at all technical! Many thanks. 
 :)

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2023-10-30 16:24:33 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.78.2.23102103

Crashed Module Name: HxCore

Crashed Module Version: 16.0.16910.33813

Crashed Module Offset: 0x000000000076beb7

Blame Module Name: HxCore

Blame Module Version: 16.0.16910.33813

UnsymbolicatedChecksum: A1CD7A2C2CC0ABC6AFB4B546C7F38348

Blame Module Offset: 0x000000000076beb7

StackHash: 78c1a9eedb24ad6f_1_bk_oom_phx

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_0000700001d308b0

Crashed thread: 6

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2023-10-31 08:55:15 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.78.2.23102103
Crashed Module Name: HxCore
Crashed Module Version: 16.0.16910.33813
Crashed Module Offset: 0x000000000076beb7
Blame Module Name: HxCore
Blame Module Version: 16.0.16910.33813
UnsymbolicatedChecksum: A1CD7A2C2CC0ABC6AFB4B546C7F38348
Blame Module Offset: 0x000000000076beb7
StackHash: 78c1a9eedb24ad6f_1_bk_oom_phx
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_0000700005dc18b0
Crashed thread: 8

Outlook | MacOS | Legacy Outlook for Mac | For home

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Anonymous
2023-10-31T11:13:17+00:00

Hello AndreaM1971,

Thank you for posting to Microsoft Community.

I understand that you have an issue where the Outlook app for Mac is crashing on startup. My apologies for the inconvenience that this is causing you.

Based on the error description, could you kindly try setting up your account in a new Outlook profile and see if issue persists: For reference: Manage profiles or identities in Outlook for Mac - Microsoft Support (Do not delete the current profile as yet to prevent any data loss).

If the issue persists, you may have to uninstall and re-install the outlook app. Please refer to steps below. (Please backup the outlook folders before moving to trash).

  • In Finder >go to the Applications folder
  • Drag/Move the Microsoft Outlook app to the trash.
  • Restart your Mac.
  • Run this installer to reinstall Microsoft Outlook Install package.

Looking forward to your response.

Sincerely,

Ashraf.

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  2. Anonymous
    2024-01-13T03:08:00+00:00

    I went back to the legacy outlook programme as was suggested (when it finally allowed me in for a short while!) in one of the blogs and that seems to be working.

    D

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  3. Anonymous
    2024-01-12T23:45:36+00:00

    Hello ,

    I have the same issue with AndreaM1971.

    I tried what you recommended and it did not work. Could you please suggest another option? Thank you!

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    ExceptionEnumString: 1

    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000010)

    Date/Time: 2024-01-12 23:43:56 +0000

    Application Name: Microsoft Outlook

    Application Bundle ID: com.microsoft.Outlook

    Application Signature: OPIM

    Application Bitness: x64

    Application Version: 16.80.0.23121017

    Crashed Module Name: HxCore

    Crashed Module Version: 16.0.17112.33805

    Crashed Module Offset: 0x00000000003cd13c

    Blame Module Name: HxCore

    Blame Module Version: 16.0.17112.33805

    UnsymbolicatedChecksum: F9F31B801506707B6D53CB8B5A07B6C0

    Blame Module Offset: 0x00000000003cd13c

    StackHash: d163ad80832948ad_1_0x00000000003cd13c_bk_phx_arm

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Build Type: Release

    Crashed thread Stack Pointer: 0x_00000001706ae7c0

    Crashed thread: 16

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  4. Anonymous
    2024-01-11T07:58:54+00:00

    Hi Microsoft

    This problem has just started for me.

    It is infuriating - impossible to work like this!

    HELP!!

    I have done what has been suggested and there is no improvement.

    Ive tried disabling anti tracker and security software etc.

    Apologies for the long error codes but that is what was produced....

    I had to truncate the error message to send this.

    VERY frustrating!!

    Error codes:

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_BAD_ACCESS

    ExceptionEnumString: 1

    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000010)

    Date/Time: 2024-01-11 07:46:54 +0000

    Application Name: Microsoft Outlook

    Application Bundle ID: com.microsoft.Outlook

    Application Signature: OPIM

    Application Bitness: x64

    Application Version: 16.80.0.23121017

    Crashed Module Name: HxCore

    Crashed Module Version: 16.0.17112.33805

    Crashed Module Offset: 0x00000000003b866a

    Blame Module Name: HxCore

    Blame Module Version: 16.0.17112.33805

    UnsymbolicatedChecksum: 4DA11A0BF6087F6F510CD852BD5E1DD4

    Blame Module Offset: 0x00000000003b866a

    StackHash: 78c1a9eedb24ad6f_1_bk_phx

    Application LCID: 2057

    Extra app info: Reg=en Loc=0x0809

    Build Type: Release

    Crashed thread Stack Pointer: 0x_00007000012bb7c0

    Crashed thread: 16

    Thread 0 (0x98bb):

    1 0x00007ff806e3e60e in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x000000000000460e) 0x0000000000000000

    2 0x00007ff80f444c2b in CA::DispatchGroup::~DispatchGroup() + 0x00000035 (QuartzCore + 0x000000000004dc2b) 0x0000000000000000

    3 0x00007ff80f418248 in CA::Layer::display_if_needed(CA::Transaction*) + 0x00000326 (QuartzCore + 0x0000000000021248) 0x00007ff7b3e2c290

    4 0x00007ff80f5b0bb8 in CA::Context::commit_transaction(CA::Transaction*, double, double*) + 0x000002F6 (QuartzCore + 0x00000000001b9bb8) 0x00007ff7b3e2d940

    5 0x00007ff80f3f9445 in CA::Transaction::commit() + 0x000002D5 (QuartzCore + 0x0000000000002445) 0x00007ff7b3e2e020

    6 0x00007ff80a6c028d in ___62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 0x0000011D (AppKit + 0x000000000019a28d) 0x00007ff7b3e2e100

    7 0x00007ff80b190f59 in ____NSRunLoopObserverCreateWithHandler_block_invoke + 0x00000029 (AppKit + 0x0000000000c6af59) 0x00007ff7b3e2e240

    8 0x00007ff806f557c6 in ___CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 0x00000017 (CoreFoundation + 0x000000000007b7c6) 0x00007ff7b3e2e270

    9 0x00007ff806f556ea in ___CFRunLoopDoObservers + 0x000001ED (CoreFoundation + 0x000000000007b6ea) 0x00007ff7b3e2e280

    10 0x00007ff806f54c6c in ___CFRunLoopRun + 0x00000352 (CoreFoundation + 0x000000000007ac6c) 0x00007ff7b3e2e340

    11 0x00007ff806f54352 in _CFRunLoopRunSpecific + 0x0000022D (CoreFoundation + 0x000000000007a352) 0x00007ff7b3e2f090

    12 0x00007ff8117f69d9 in _RunCurrentEventLoopInMode + 0x00000124 (HIToolbox + 0x00000000000309d9) 0x00007ff7b3e2f140

    13 0x00007ff8117f67e6 in _ReceiveNextEventCommon + 0x00000299 (HIToolbox + 0x00000000000307e6) 0x00007ff7b3e2f190

    14 0x00007ff8117f6531 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000042 (HIToolbox + 0x0000000000030531) 0x00007ff7b3e2f210

    15 0x00007ff80a564885 in __DPSNextEvent + 0x00000370 (AppKit + 0x000000000003e885) 0x00007ff7b3e2f230

    16 0x00007ff80ae58348 in -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000518 (AppKit + 0x0000000000932348) 0x00007ff7b3e2f610

    17 0x000000010c1044a3 in (Microsoft Outlook + 0x00000000000344a3) 0x00007ff7b3e2f810

    18 0x00007ff80a555dfa in -[NSApplication run] + 0x0000025B (AppKit + 0x000000000002fdfa) 0x00007ff7b3e2f870

    19 0x00007ff80a529e10 in _NSApplicationMain + 0x00000330 (AppKit + 0x0000000000003e10) 0x00007ff7b3e2f8f0

    20 0x00007ff806af23a6 in (UnknownModule + 0x0000000000000000) 0x00007ff7b3e2f940

    x86_64 Thread State(64bit):

    __rax: 0x0000000002000131 __rbx: 0x0000000000000016 __rcx: 0x00007ff7b3e2c1c8 __rdx:0x0000000000001500

    __rdi: 0x00007ff8489a7688 __rsi: 0x0000150100001600 __rbp: 0x00007ff7b3e2c260 __rsp:0x00007ff7b3e2c1c8

    __r8: 0x0000000000000000 __r9: 0x00000000000000a0 __r10: 0x0000000000000000 __r11:0x0000000000000246

    __r12: 0x0000000000000000 __r13: 0x0000150100001600 __r14: 0x00007ff84a47cb40 __r15:0x0000000000001500

    __rip: 0x00007ff806e3e60e __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

    __gs: 0x0000000000000000

    Thread 1 (0x98f0):

    1 0x00007ff806e76b88 in _start_wqthread + 0x00000000 (libsystem_pthread.dylib + 0x0000000000001b88) 0x0000000000000000

    2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

    x86_64 Thread State(64bit):

    __rax: 0x0000000002000170 __rbx: 0x0000700000b0f000 __rcx: 0x0000700000b0eb80 __rdx:0x0000700000a8f000

    __rdi: 0x0000700000b0f000 __rsi: 0x0000000000001003 __rbp: 0x0000000000000000 __rsp:0x0000700000b0eb70

    __r8: 0x00000000004f4006 __r9: 0x0000000000000001 __r10: 0x0000000000000000 __r11:0x0000000000000246

    __r12: 0x0000000000000000 __r13: 0x0000000000000000 __r14: 0x0000000000000000 __r15:0x0000000000000000

    __rip: 0x00007ff806e76b88 __rflags: 0x0000000000000200 __cs: 0x000000000000002b __fs:0x0000000000000000

    __gs: 0x0000000000000000

    Thread 2 (0x98f1):

    1 0x00007ff806e3b9ea in _semaphore_wait_trap + 0x0000000A (libsystem_kernel.dylib + 0x00000000000019ea) 0x0000000000000000

    2 0x00007ff806cd3f5f in __dispatch_semaphore_wait_slow + 0x00000062 (libdispatch.dylib + 0x0000000000003f5f) 0x0000000000000000

    3 0x0000000113a5d0fd in (AppNexusNativeMacOSSDK + 0x000000000001c0fd) 0x0000700000b91850

    4 0x00007ff806cd22e6 in __dispatch_call_block_and_release + 0x0000000C (libdispatch.dylib + 0x00000000000022e6) 0x0000700000b918c0

    5 0x00007ff806cd359a in __dispatch_client_callout + 0x00000008 (libdispatch.dylib + 0x000000000000359a) 0x0000700000b918e0

    6 0x00007ff806cd9668 in __dispatch_lane_serial_drain + 0x00000330 (libdispatch.dylib + 0x0000000000009668) 0x0000700000b91900

    7 0x00007ff806cda100 in __dispatch_lane_invoke + 0x00000179 (libdispatch.dylib + 0x000000000000a100) 0x0000700000b919a0

    8 0x00007ff806ce3aee in __dispatch_root_queue_drain_deferred_wlh + 0x0000010F (libdispatch.dylib + 0x0000000000013aee) 0x0000700000b91a10

    9 0x00007ff806ce33fd in __dispatch_workloop_worker_thread + 0x000001C3 (libdispatch.dylib + 0x00000000000133fd) 0x0000700000b91a70

    10 0x00007ff806e77c47 in __pthread_wqthread + 0x00000147 (libsystem_pthread.dylib + 0x0000000000002c47) 0x0000700000b91b10

    11 0x00007ff806e76b97 in _start_wqthread + 0x0000000F (libsystem_pthread.dylib + 0x0000000000001b97) 0x0000700000b91b40

    x86_64 Thread State(64bit):

    __rax: 0x0000000001000024 __rbx: 0x0000600002fd61b0 __rcx: 0x0000700000b91808 __rdx:0x0000002800001513

    __rdi: 0x0000000000026403 __rsi: 0x0000000200000003 __rbp: 0x0000700000b91820 __rsp:0x0000700000b91808

    __r8: 0x00000d5a00000000 __r9: 0x00004d0300000000 __r10: 0x0000000000026403 __r11:0x0000000000000246

    __r12: 0x0000600001510940 __r13: 0x0000600001510900 __r14: 0x0000600002fd6170 __r15:0xffffffffffffffff

    __rip: 0x00007ff806e3b9ea __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

    __gs: 0x0000000000000000

    193: 0x00007ff81222e000 - 0x00007ff812231ff7 libsystem_configuration.dylib (x86_64) <6F46A831-695F-38C4-840F-56191B7AEDC9> (unknown version): /usr/lib/system/libsystem_configuration.dylib

    194: 0x00007ff812232000 - 0x00007ff812237ffb libsystem_sandbox.dylib (x86_64) <B21F0F0D-A4E9-3D50-AE05-78EC8353E19C> (unknown version): /usr/lib/system/libsystem_sandbox.dylib

    195: 0x00007ff812238000 - 0x00007ff812238ffc AggregateDictionary (x86_64) <741E7216-BC2F-3C8C-AA61-EC76EB6E11C3> (1): /System/Library/PrivateFrameworks/AggregateDictionary.framework/Versions/A/AggregateDictionary

    /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication

    428: 0x00007ff81d7a5000 - 0x00007ff81d7aeffa CoreTime (x86_64) <A3FD93F6-16B8-31D4-800B-041A9F3BD345> (326): /System/Library/PrivateFrameworks/CoreTime.framework/Versions/A/CoreTime

    429: 0x00007ff81d7af000 - 0x00007ff81d859ffd Rapport (x86_64) <5A8D20EA-A7FF-37EA-A3A9-16F7C089E2EC> (510.70.2): /System/Library/PrivateFrameworks/Rapport.framework/Versions/A/Rapport

    430: 0x00007ff81d85a000 - 0x00007ff81e3e9fea EmbeddedAcousticRecognition (x86_64) <BFD43CE2-4DC1-3240-27: 0x00007ffc0a597000 - 0x00007ffc0a59fff4 SiriPowerInstrumentation (x86_64) <58E0B409-C799-3659-BC0F-FAC72691531F> (1.0): /System/Library/PrivateFrameworks/SiriPowerInstrumentation.framework/Versions/A/SiriPowerInstrumentation

    928: 0x00007ffc0b003000 - 0x00007ffc0b95ffe2 SiriTTS (x86_64) <B7775A25-7FE3-32DD-998D-05FEA67BE095> (1): /System/Library/PrivateFrameworks/SiriTTS.framework/Versions/A/SiriTTS

    /System/Library/PrivateFrameworks/Symptoms.framework/Versions/A/Frameworks/SymptomAnalytics.framework/Versions/A/SymptomAnalytics

    934: 0x00007ffc0d8b5000 - 0x00007ffc0d8dcfff SymptomPresentationFeed (x86_64) <9DDC0BE2-4E22-369D-8CB0-91A6CF3FFFC1> (1848.40.12): /System/Library/PrivateFrameworks/Symptoms.framework/Versions/A/Frameworks/SymptomPresentationFeed.framework/Versions/A/SymptomPresentationFeed

    935: 0x00007ffc0d8e1000 - 0x00007ffc0d936ff6 Synapse (x86_64) <3603AF8C-8FC5-3321-AEC9-F42F463EFE4E> (1): /System/Library/PrivateFrameworks/Synapse.framework/Versions/A/Synapse

    936: 0x00007ffc0dc57000 - 0x00007ffc0dc5affc TailspinSymbolication (x86_64) <4052D86E-07D1-3DBD-A1C0-5CB0D21C32A0> (162.3): /System/Library/PrivateFrameworks/TailspinSymbolication.framework/Versions/A/TailspinSymbolication

    937: 0x00007ffc0f1a4000 - 0x00007ffc0f290ff5 TextToSpeechVoiceBankingSupport (x86_64) <82009ADA-08FC-3ED6-B968-DCFFB0EC24A8> (1): /System/Library/PrivateFrameworks/TextToSpeechVoiceBankingSupport.framework/Versions/A/TextToSpeechVoiceBankingSupport

    987: 0x00007ffc1baa8000 - 0x00007ffc1d10bffb libusd_ms.dylib (x86_64) <2324B27E-595A-31DD-A24C-526127980526> (unknown version): /usr/lib/usd/libusd_ms.dylib

    OS Information

    Operating System: Mac OS X 14.1 (Build 23B74)

    CPU: Intel x86, Logical CPU Count: 16, Frequency: 2300 MHz

    Physical Memory: 65536 MB

    Device_model: MacBookPro16,4

    Screen: 1792.000000 x 1120.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1792.000000, 1120.000000

    CrashedApp_Virtual_Memory_Size_MB: 40639.000000

    CrashedApp_Resident_Memory_Size_MB: 269.000000

    CrashedApp_Memory_Footprint_MB: 160.000000

    ErrorReportingDeviceUUID: 29A8AB94-32B3-5D64-84C3-98BDE252E78A

    ErrorReportingUUID: B2398675-7260-4620-96BD-0C2321D95859

    ULS UUID: D8EBAC3C-CDD9-4584-87C0-58D42EDC5969

    CrashedLogSessionId: D8EBAC3C-CDD9-4584-87C0-58D42EDC5969

    TimeFromLaunch: 0 hours, 0 minutes, 2 seconds

    CrashedSessionDuration: 2

    Total errors on this client: 61

    Microsoft Application Information:

    AudienceGroup: Production

    Audience: Production

    SHSuffixKey_0: _phx

    AudienceChannel: CC

    PreviewEnabled: true

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