Outlook for Mac keeps crashing - what's the fix please?

Anonymous
2023-10-31T08:43:53+00:00

Hi

I am using Outlook (latest version) on a Macbook Air running Monterey (latest version - 12.7.1). 
ie all software is up to date.



Outlook keeps unexpectedly closing/crashing, for no apparent reason.  --

-- Below are two examples of the first part of the kind of error message it gives me, from two Microsoft Error Reports.

 (It is too many characters to be able to paste one errror message in full!). They then go on to list various Threads and Thread States?

Please could someone help? I'm afraid I am not at all technical! Many thanks. 
 :)

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

ExceptionEnumString: 1

Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)

Date/Time: 2023-10-30 16:24:33 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.78.2.23102103

Crashed Module Name: HxCore

Crashed Module Version: 16.0.16910.33813

Crashed Module Offset: 0x000000000076beb7

Blame Module Name: HxCore

Blame Module Version: 16.0.16910.33813

UnsymbolicatedChecksum: A1CD7A2C2CC0ABC6AFB4B546C7F38348

Blame Module Offset: 0x000000000076beb7

StackHash: 78c1a9eedb24ad6f_1_bk_oom_phx

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_0000700001d308b0

Crashed thread: 6

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
Date/Time: 2023-10-31 08:55:15 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.78.2.23102103
Crashed Module Name: HxCore
Crashed Module Version: 16.0.16910.33813
Crashed Module Offset: 0x000000000076beb7
Blame Module Name: HxCore
Blame Module Version: 16.0.16910.33813
UnsymbolicatedChecksum: A1CD7A2C2CC0ABC6AFB4B546C7F38348
Blame Module Offset: 0x000000000076beb7
StackHash: 78c1a9eedb24ad6f_1_bk_oom_phx
Application LCID: 2057
Extra app info: Reg=en Loc=0x0809
Build Type: Release
Crashed thread Stack Pointer: 0x_0000700005dc18b0
Crashed thread: 8

Outlook | MacOS | Legacy Outlook for Mac | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2023-10-31T11:13:17+00:00

Hello AndreaM1971,

Thank you for posting to Microsoft Community.

I understand that you have an issue where the Outlook app for Mac is crashing on startup. My apologies for the inconvenience that this is causing you.

Based on the error description, could you kindly try setting up your account in a new Outlook profile and see if issue persists: For reference: Manage profiles or identities in Outlook for Mac - Microsoft Support (Do not delete the current profile as yet to prevent any data loss).

If the issue persists, you may have to uninstall and re-install the outlook app. Please refer to steps below. (Please backup the outlook folders before moving to trash).

  • In Finder >go to the Applications folder
  • Drag/Move the Microsoft Outlook app to the trash.
  • Restart your Mac.
  • Run this installer to reinstall Microsoft Outlook Install package.

Looking forward to your response.

Sincerely,

Ashraf.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

45 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-04-04T05:06:06+00:00

    Need to fix the issue ASAP please!!!!!!!!!!!!!!!!!!!!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-01-10T12:17:31+00:00

    HIi Ashraf - and everyone else on this thread!

    The problem has started again. Outlook crashing and closing frequently, at completely random moments while open.

    Start of most recent error report below --

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    ExceptionEnumString: 1
    Exception Code: KERN_INVALID_ADDRESS (0x0000000000000000)
    Date/Time: 2024-01-10 12:12:30 +0000
    Application Name: Microsoft Outlook
    Application Bundle ID: com.microsoft.Outlook
    Application Signature: OPIM
    Application Bitness: x64
    Application Version: 16.80.0.23121017
    Crashed Module Name: HxCore
    Crashed Module Version: 16.0.17112.33805
    Crashed Module Offset: 0x00000000007ccacd
    Blame Module Name: HxCore
    Blame Module Version: 16.0.17112.33805
    UnsymbolicatedChecksum: 65E58864B4117399A3EAEC2B415B11CE
    Blame Module Offset: 0x00000000007ccacd
    StackHash: 78c1a9eedb24ad6f_1_bk_oom_phx
    Application LCID: 2057
    Extra app info: Reg=en Loc=0x0809
    Build Type: Release
    Crashed thread Stack Pointer: 0x_000070000de1f890
    Crashed thread: 8

    Thread 0 (0x126ee):

    1 0x00007ff80aa7d96a in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000000000000196a) 0x0000000000000000

    2 0x00007ff80ab8129d in ___CFRunLoopServiceMachPort + 0x0000013F (CoreFoundation + 0x000000000008029d) 0x0000000000000000

    3 0x00007ff80ab7f928 in ___CFRunLoopRun + 0x000004FC (CoreFoundation + 0x000000000007e928) 0x00007ff7b3f683a0

    4 0x00007ff80ab7ed6c in _CFRunLoopRunSpecific + 0x00000232 (CoreFoundation + 0x000000000007dd6c) 0x00007ff7b3f690e0

    5 0x00007ff81382c5e6 in _RunCurrentEventLoopInMode + 0x00000124 (HIToolbox + 0x000000000002e5e6) 0x00007ff7b3f69180

    6 0x00007ff81382c34a in _ReceiveNextEventCommon + 0x00000252 (HIToolbox + 0x000000000002e34a) 0x00007ff7b3f691d0

    7 0x00007ff81382c0e5 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000046 (HIToolbox + 0x000000000002e0e5) 0x00007ff7b3f69250

    8 0x00007ff80d5b9f6d in __DPSNextEvent + 0x0000039F (AppKit + 0x000000000003ef6d) 0x00007ff7b3f69270

    9 0x00007ff80d5b862a in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x00000572 (AppKit + 0x000000000003d62a) 0x00007ff7b3f69650

    10 0x000000010bfca4a3 in (Microsoft Outlook + 0x00000000000344a3) 0x00007ff7b3f698d0

    11 0x00007ff80d5aacd9 in -[NSApplication run] + 0x0000024A (AppKit + 0x000000000002fcd9) 0x00007ff7b3f69930

    12 0x00007ff80d57ec57 in _NSApplicationMain + 0x00000331 (AppKit + 0x0000000000003c57) 0x00007ff7b3f699c0

    13 0x000000011c4b552e in (UnknownModule + 0x0000000000000000) 0x00007ff7b3f69a10

    x86_64 Thread State(64bit):
    __rax: 0x0000000000000000 __rbx: 0x0000000000000c00 __rcx: 0x00007ff7b3f682c8 __rdx:0x0000000000000000
    __rdi: 0x00007ff7b3f684b0 __rsi: 0x0000000007000806 __rbp: 0x00007ff7b3f68320 __rsp:0x00007ff7b3f682c8
    __r8: 0x0000000000002c03 __r9: 0x00000000ffffffff __r10: 0x0000000000000c00 __r11:0x0000000000000206
    __r12: 0x0000000000002c03 __r13: 0x00007ff7b3f684b0 __r14: 0x0000000000000000 __r15:0x0000000007000806
    __rip: 0x00007ff80aa7d96a __rflags: 0x0000000000000206 __cs: 0x0000000000000007 __fs:0x0000000000000000
    __gs: 0x0000000000000000

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-01-07T13:15:10+00:00

    HELLO, I DID WHAT YOU PROPOSED. For reference: Manage profiles or identities in Outlook for Mac - Microsoft Support CAN I DELETE THE OLD PROFILE NOW AS I HAVE THE NEW ONE OR IT SHOULD REMAIN

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-01-06T16:55:14+00:00

    Carlos, did you ever get a resolution? I'm having the same issues!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments