Outlook office 2016 keeps asking for password for my personal email but not for my company email.

Anonymous
2024-01-17T11:30:24+00:00

Hi I have a problem where my personal email gets a login prompt after opening the outlook (2016 office version 16.0.5426.1000) and useing it for about 5 minutes. Hoewer my work email has no problems on the same app and the same PC. The difference is that my work email is company hosted and my personal is hosted on live.com by microsoft.

Both my accounts use microsoft exchange.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Ron-6928 4,991 Reputation points
    2024-06-21T19:57:05+00:00

    FWIW https://support.microsoft.com/en-gb/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d

    Basic Authentication interim experience

    Until September 16th, users signing into Outlook.com through Basic Authentication may experience recurring password prompts in Outlook and other third-party email applications. This is a known issue. After September 16th, users attempting to connect their Microsoft accounts through Basic Authentication will fail to do so.

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  2. Anonymous
    2024-06-21T19:43:35+00:00

    I'll add myself to the list.

    I'm so tired of Word and Excel (the only 2 I use in my personal PC) asking for my credentials everytime I reboot/turn on my PC. And then all I see in this forum is "Go to Credendial Manager, delete all credentials related to..." and blablabla.

    I cannot be that difficult to have a piece of software that uses the login you already provided. Come on, it works in every other app coded by anyone.

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  3. Anonymous
    2024-06-06T11:48:04+00:00

    I have started to trying to get assistance from a different forum. https://www.askwoody.com/forums/topic/outlook-now-cant-find-the-exchange-password/#post-2678425 They know a lot about the misdeeds of Microsoft and they might eventually report this to all of their users as a BIG problem.

    No idea how to start a class action lawsuit. I know that Outlook (New) does not have this password issue.

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  4. Anonymous
    2024-05-31T16:20:33+00:00

    Thunderbird is a good shout, please let us know how it fares :)

    I've had some limited success with the following Registry tweaks I stumbled across on Reddit:

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover

    If exists remove ExcludeExplicitO365EndPoint

    HKEY_CURRENT_USER\Software\Microsoft\Exchange

    AlwaysUseMSOAuthForAutoDiscover 1

    HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity

    EnableADAL 1

    HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity

    Version 1

    Reboot and test.

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  5. Anonymous
    2024-05-31T15:22:27+00:00

    I wonder if anyone tried with Thunderbird instead of M$ products to isolate the fault as coming from mail servers or the outlook app? I have a customer with this recurring bug with an old hotmail address so I will try Thunderbird and keep you all posted.

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