This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi I have a problem where my personal email gets a login prompt after opening the outlook (2016 office version 16.0.5426.1000) and useing it for about 5 minutes. Hoewer my work email has no problems on the same app and the same PC. The difference is that my work email is company hosted and my personal is hosted on live.com by microsoft.
Both my accounts use microsoft exchange.
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yup. Appears that way but at least it's an answer and that was what I was looking for. Thank you!
OK I appreciate the straightforward answer. Thank you!
That is correct, the only way to fix the problem is to upgrade to 2019 or 2021 version of office. My Groupon purchase is still working well. I have purchased a 2nd copy for a friend and still works for them too!
It seems you can do nothing with that but to purchase a newer version of Office.
Hi everybody. I can tell most of you here are much more computer savvy than I, so I'm not sure if I've tried enough fixes. All I know is that I've tried everything ChatGPT has to offer to no avail.
What the hell is going on with Outlook? I have 2016 and this password prompt issue has been happening to me for over a year, but usually after the third or fourth try it stops fighting me and works.
As of yesterday, 10/4/24 however, I can't log into my email using Outlook 2016 on my home PC. I can still get emails on my phone, ipad, web etc. it seems to be isolated to the software on my PC.
I'm not one for conspiracy theories, but Midwestern USA user is making alot of sense.
Does anyone have a silver bullet for this thing? Thanks to you all I appreciate all the brain power on this thread (no sarcasm - total sincerity here!)
Greg