Outlook office 2016 keeps asking for password for my personal email but not for my company email.

Anonymous
2024-01-17T11:30:24+00:00

Hi I have a problem where my personal email gets a login prompt after opening the outlook (2016 office version 16.0.5426.1000) and useing it for about 5 minutes. Hoewer my work email has no problems on the same app and the same PC. The difference is that my work email is company hosted and my personal is hosted on live.com by microsoft.

Both my accounts use microsoft exchange.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

54 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-17T15:09:28+00:00

    Dear HYDRA_14,

    Thanks for choosing Microsoft Community.

    Based on your description, I know the scenario you met. For this, please first be kindly to try the following suggestions and check if these can help.

    1. Check that your password is correct: Make sure that you are entering the correct password for your personal email account. You can try logging in to your email account through a web browser to confirm that your password is correct. If thhe password is correct, remove this account and add again ad check.
    2. Clear the cached credentials: Sometimes, Outlook can get stuck using old or incorrect login credentials. To clear the cached credentials, go to Control Panel > User Accounts > Credential Manager. Under "Web Credentials," find the entry for your personal email account and click "Remove."
    3. Repair Office Application: Repair your office application: You can refer to  Repair an Office application (microsoft.com) and then check the result.
    4. Create a new profile according to Create an Outlook profile - Microsoft Support. Do not delete the old profile.

    5.Use SaRa Tool to fix your outlook issue: You can get more detailed information from About the Microsoft Support and Recovery Assistant.

    Hope this can help. If nothing works or there is any update, please feel free to let me know. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely

    Katherine

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2024-03-21T00:24:00+00:00

    This did not work for me....

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-13T07:07:59+00:00

    This issue happened few months ago and I 've tried all kind of suggestions. Found the solution in Reddit.
    This worked for me.

    Open Regedit

    Go to " HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover "
    Create DWORD with value of 1 "ExcludeExplicitO365Endpoint"

    Close and launch Outlook again.

    Many thanks Randy, Solved my problem. Simple and effective

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-03-10T04:22:50+00:00

    This issue happened few months ago and I 've tried all kind of suggestions. Found the solution in Reddit.
    This worked for me.

    Open Regedit

    Go to " HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover "
    Create DWORD with value of 1 "ExcludeExplicitO365Endpoint"

    Close and launch Outlook again.

    Was this answer helpful?

    0 comments