Mail continues to switch me to Outlook - how do I disable?

Anonymous
2023-12-21T10:06:19+00:00

About every 2- 3weeks, the Mail app continues to automatically switch me to Outlook, without asking me. And I have to manually switch back to Mail.

I run an HP Pavilion laptop with Windows 11.

I'm aware that Mail will eventually be discontinued, however, that's not for another year. I plan to use Mail for the next year, since Outlook currently is very difficult for me to use. However, Mail continually tries to suggest I switch, and then forces me to switch. This has happened over and over again for the last few months.

What can I do to disable Mail from switching me to Outlook?

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-06-08T19:37:52+00:00

    Today Windows is switching the Windows Mail to the new Outlook EVERY time I start the Windows Mail App, and tends to stop showing the notification of new emails where there should be. This is a tragedy, as a company like Microsoft would use this pathetic approach to "force" their user to unwillingly switch to an App that is apparently awful. The new Outlook can't even let me log into my account and set up everything, while the professional Windows customer service helped me to set them up for more than one hour without success. I would suggest using Thunderbird. The Email function is way better than the pathetic thing. The only minor thing is that you need to set up calendar sync manually, which might need some search over the internet.

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  2. Anonymous
    2024-10-31T12:26:25+00:00

    When will Microsoft realise no body likes or wants the new Outlook, and that people were happy with the old Mail Calendar app, as it was easy to use, nice fuss free look and didn't take 200 years to open/load, and you could have as many email addresses from various other places as you wanted, now Oct 24, every time I open Mail this new rubbish adware bloated Outlook keeps downloading it's self in the back ground and taking over my pc... I have repeatedly uninstalled it and yet it keeps forcing it's self back onto my pc, NOT funny Microsoft, you should not be forcing end users to use something they don't want.

    I'm so fed up with this, forcible takeover by "new" Outlook and having tried various other email clients, but they are pretty much as bad as new Outlook, I'm thinking about going to Linux after being a solid Windows user since Windows 95.

    If anyone has a fool proof way to keep the old mail app and stop Outlook taking over, I'd love to hear it, other wise I'm off to find a different OS

    Regards

    One very disgruntled (ex) Windows user

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  3. Anonymous
    2024-06-15T13:51:15+00:00

    I deleted the new outlook app and it fixed it originally it was changing it every time i opened the mail app. Now it stays on original app yeah.

    Hope this Helps

    Dan

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  4. Anonymous
    2024-02-11T08:36:37+00:00

    Hi Caleb,

    It is different for Win 11. to reset the Mail and Calendar Settings > Apps > Installed Apps >Mail and Calendar. Then click the Reset button.

    Wish this helps!

    Cheers,

    Sam

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  5. Anonymous
    2024-06-27T12:42:08+00:00

    Hi, everyone, I find a way.

    to DELETE a json file with address

    C:\Users[!You Computer Name!]\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalState\Migration\settings.json

    I delete it and prevent Windows Mail switch to Outlook.

    I tried it today and it worked at least. If it fails in the future, I might replace the json with an only-read, same-name and empty file.

    Kudos to everyone who sees this post, we have the same taste

    =。=

    This worked for me also. On a similar topic theres also a file in the same folder called 'callback'. The coders in here would be able to decipher this:

    {"migration":{"oobeFunnelEvent":"OobeFunnelComplete","status":"ToggleOff","toggleOffTime":1718890755602,"legacyApp":"Universal"},"toggleBack":{"permaToggle":true,"allowAutoToggle":true}}

    Im no coder, so according to chat gpt this means:

    This JSON structure appears to be a configuration or state object related to a software application or system feature, likely used for tracking and controlling the status of a specific feature or migration process. Here's a breakdown of its components:

    1. migration:
      • oobeFunnelEvent: "OobeFunnelComplete" – This indicates an event named "OobeFunnelComplete", which likely signifies the completion of an out-of-box experience (OOBE) funnel process.
      • status: "ToggleOff" – The status of the migration process is set to "ToggleOff", meaning the feature or process is currently turned off.
      • toggleOffTime: 1718890755602 – This is a timestamp indicating when the feature was turned off. The number represents milliseconds since the Unix epoch (1 January 1970).
      • legacyApp: "Universal" – This specifies that the legacy application associated with this migration is named "Universal".
    2. toggleBack:
      • permaToggle: true – This indicates that the feature or process is permanently toggled (enabled or disabled).
      • allowAutoToggle: true – This signifies that automatic toggling (turning the feature on or off) is allowed.

    In summary, this JSON object is used to manage the state of a feature or migration process within an application, tracking the completion of an OOBE funnel, the status of a toggle (currently off), and specifying conditions for toggling the feature back on.

    .... AKA forcing us to toggle it on. This may be another option to change the coding but the origional method worked fine... for now. Thanks dude.

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