New outlook for Windows not syncing read/unread status of emails

Anonymous
2024-01-18T14:11:51+00:00

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

  1. Open your Outlook for Windows and another client (e.g . Gmail)
  2. Find a read email in the alternate client and mark it as unread
  3. New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
  4. Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-03-06T22:02:51+00:00

    Unreal that they haven't solved it yet after such a very long time! They have to understand that it is in fact a complete showstopper.

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  2. Anonymous
    2024-03-07T19:34:01+00:00

    I have Client Version is 20240229049.12 and this read/unread issue is still unresolved.

    Even moving read email from Inbox to another folder or deleting the email changes the status back to unread in the target folder or delete folder!

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  3. Anonymous
    2024-03-20T20:10:57+00:00

    Hi,

    Using version  20240308003.14 . as my primary email client. When an email is read on this app, the emails still show up as unready on my iPhone & iPad. This wasn't a problem using the "Old Outlook" client for Windows.

    Thanks

    Stephen

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  5. Anonymous
    2024-03-21T09:36:09+00:00

    Same here! This issue is very annoying. It's a pity because the app works fine and it's one of the very few that can manage multiple email accounts.

    Please, solve this issue soon.

    MG

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