Hello, In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this? To reproduce: Open your Outlook for Windows and another client (e.g . Gmail) Find a read email in the alternate client and mark it as unread New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however. It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread. Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying. Thanks in advance, Jonathan

Unreal that they haven't solved it yet after such a very long time! They have to understand that it is in fact a complete showstopper.

Same issue till now on my client. I got two gmail accounts integrated. No mentioned workaround helped. :-/

And as a reply from Microsoft to this particular post this is what I received, more than once I must say, dated back to December 2023, a copy/paste from the looks of it. It is amazing that they did not find a solution yet since Dec 2023... Hi BBS10, A reply to a question you are following on Microsoft Support Community was unmarked as an answer. The Outlook Team did some work in late December to address this issue. I am not sure the fix build though. I just tested this with my version at work with my Gmail account and I was able to see it working properly. I did read/unread in New Outlook and it showed up on Gmail web ~10-20 seconds later. In New Outlook if I go to Help, Diagnostics, my version shows as: Client Version: 20240112004.07. If you are at this version or higher and still repro it would probably be worth submitting an In App ticket (Help, Support).

two posts above is a reply from a Microsoft moderator to this effect. I also saw via internet searches that it is a known wide spread problem, nevertheless, it is amazing how long this problem has persisted, for many months now since I personally advised Microsoft of this issue (though I am certain that I am not the first one) , without Microsoft finding a solution as of yet. I stopped using the NEW Outlook, now at least for the eights time (sometimes, you are forced to use the NEW outlook only to find drawbacks and to revert back to the MAIL app).

I have this problem ever since I was forced to use outlook. I have windows 11 outlook and gmail. I have no clever features. No server. No links to my phone. Just a simple standalone pc. I reprted the problem in December when I first tried the new outlook. Nothing has improved. I can't see anyone at microsoft acknowledging that this is a widespread bug

New outlook for Windows not syncing read/unread status of emails

Anonymous

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

Open your Outlook for Windows and another client (e.g . Gmail)
Find a read email in the alternate client and mark it as unread
New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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56 answers

Anonymous

2024-03-06T22:02:51+00:00

Unreal that they haven't solved it yet after such a very long time! They have to understand that it is in fact a complete showstopper.
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Anonymous

2024-03-06T20:43:02+00:00

Same issue till now on my client. I got two gmail accounts integrated. No mentioned workaround helped. :-/
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Anonymous

2024-02-28T15:55:05+00:00

And as a reply from Microsoft to this particular post this is what I received, more than once I must say, dated back to December 2023, a copy/paste from the looks of it. It is amazing that they did not find a solution yet since Dec 2023...

Hi BBS10,

A reply to a question you are following on Microsoft Support Community was unmarked as an answer.

The Outlook Team did some work in late December to address this issue. I am not sure the fix build though. I just tested this with my version at work with my Gmail account and I was able to see it working properly. I did read/unread in New Outlook and it showed up on Gmail web ~10-20 seconds later.

In New Outlook if I go to Help, Diagnostics, my version shows as: Client Version: 20240112004.07.

If you are at this version or higher and still repro it would probably be worth submitting an In App ticket (Help, Support).
Was this answer helpful?

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Anonymous

2024-02-28T15:30:33+00:00

two posts above is a reply from a Microsoft moderator to this effect. I also saw via internet searches that it is a known wide spread problem, nevertheless, it is amazing how long this problem has persisted, for many months now since I personally advised Microsoft of this issue (though I am certain that I am not the first one) , without Microsoft finding a solution as of yet.

I stopped using the NEW Outlook, now at least for the eights time (sometimes, you are forced to use the NEW outlook only to find drawbacks and to revert back to the MAIL app).
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Anonymous

2024-02-28T14:55:48+00:00

I have this problem ever since I was forced to use outlook. I have windows 11 outlook and gmail. I have no clever features. No server. No links to my phone. Just a simple standalone pc. I reprted the problem in December when I first tried the new outlook. Nothing has improved. I can't see anyone at microsoft acknowledging that this is a widespread bug
Was this answer helpful?

2 people found this answer helpful.

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