New outlook for Windows not syncing read/unread status of emails

Anonymous
2024-01-18T14:11:51+00:00

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

  1. Open your Outlook for Windows and another client (e.g . Gmail)
  2. Find a read email in the alternate client and mark it as unread
  3. New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
  4. Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

56 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-07-17T19:16:10+00:00

    My question to Microsoft is why this matter has not been addressed before all the other things that have been addressed. This matter affects more customers in a real way than anything else whether Microsoft likes it or not. Are they being children or moving on with reality and profitably? GROW UP MICROSOFT AND GOOGLE!!!! The vast majority of both your customers are on Windows and using Gmail. GET A GRIP!!!!

    Just for the record, there are MANY features in New Outlook that don't work. Not that just don't work "right:, but just flat don't work! Microsoft is a lousy company for releasing this cursed New Outlook without having it debugged anywhere close to fully. This is just another example of how annoying they can be

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-07-05T19:35:36+00:00

    Funny, the "Mark as Read" on all of my devices, was finally working about a week ago on all my email accounts but then it stopped. Not sure why this happened???

    Disappointing.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-07-05T19:19:07+00:00

    7/5/2024: Still unresolved.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-06-23T12:49:40+00:00

    Doesn’t work for me.

    Sorry

    Stephen

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-06-23T09:32:49+00:00

    This seems default behavior in unread filter folder. This can be changed by un-checking checkbox present in following setting :

    Settings- > Mail -> Message Handling -> In the unread filter

    Always keep items unread unless I explicitly mark them as read

    That's it!!! It seems to work for me!!!!

    A workaround, but I can live with that!!! THANK YOU!!!!

    Was this answer helpful?

    0 comments