Hello, In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this? To reproduce: Open your Outlook for Windows and another client (e.g . Gmail) Find a read email in the alternate client and mark it as unread New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however. It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread. Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying. Thanks in advance, Jonathan

The Outlook Team did some work in late December to address this issue. I am not sure the fix build though. I just tested this with my version at work with my Gmail account and I was able to see it working properly. I did read/unread in New Outlook and it showed up on Gmail web ~10-20 seconds later. In New Outlook if I go to Help, Diagnostics, my version shows as: Client Version: 20240112004.07. If you are at this version or higher and still repro it would probably be worth submitting an In App ticket (Help, Support).

New outlook for Windows not syncing read/unread status of emails

Anonymous

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

Open your Outlook for Windows and another client (e.g . Gmail)
Find a read email in the alternate client and mark it as unread
New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

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56 answers

Anonymous

2024-01-18T17:13:11+00:00

The Outlook Team did some work in late December to address this issue. I am not sure the fix build though. I just tested this with my version at work with my Gmail account and I was able to see it working properly. I did read/unread in New Outlook and it showed up on Gmail web ~10-20 seconds later.

In New Outlook if I go to Help, Diagnostics, my version shows as: Client Version: 20240112004.07.

If you are at this version or higher and still repro it would probably be worth submitting an In App ticket (Help, Support).
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