New outlook for Windows not syncing read/unread status of emails

Anonymous
2024-01-18T14:11:51+00:00

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

  1. Open your Outlook for Windows and another client (e.g . Gmail)
  2. Find a read email in the alternate client and mark it as unread
  3. New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
  4. Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-02-21T00:09:38+00:00

    Same here with version 20240209002.12. I reported this problem many months ago. it is unreal that it is not corrected yet.

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  2. Anonymous
    2024-02-18T10:24:28+00:00

    My question to Microsoft is why this matter has not been addressed before all the other things that have been addressed. This matter affects more customers in a real way than anything else whether Microsoft likes it or not. Are they being children or moving on with reality and profitably? GROW UP MICROSOFT AND GOOGLE!!!! The vast majority of both your customers are on Windows and using Gmail. GET A GRIP!!!!

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  3. Anonymous
    2024-02-05T23:24:35+00:00

    outlook(new) verion 20240126002.12 resets read emails to unread

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  4. Anonymous
    2024-01-31T17:06:29+00:00

    The same is happening to me. My Outlook Version: 20240119003.13

    That must be a bug. When you choose more than one e-mail and right-click "mark as read" or "mark as unread", it does work!

    I don't know why this sync bug still continuing even after the updates.

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  5. Anonymous
    2024-01-20T14:54:47+00:00

    Hi Gabriel,

    Thank you for your useful response. My version is not as current as yours, so I suspect this is why!

    I assume this update will be pushed out to me at some point.

    Thank you for your help.

    Jonathan

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