Hello, In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this? To reproduce: Open your Outlook for Windows and another client (e.g . Gmail) Find a read email in the alternate client and mark it as unread New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however. It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread. Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying. Thanks in advance, Jonathan

Thanks to everyone joining in on this problem. There's been no response from microsoft, even though the problem was first reported last year. I haven't even seen an acknowledgement that the problem exists. COME ON microsoft. How about a reply ?

I found the solution!! I could not "find" the email with any of the many proposed filters, syncing, etc. options given in these many forums. Granted, this still did not show me what the email was, but I got it to be "read". Using the folders on the left panel, right-click on the inbox itself and click "mark all as read". That got rid of it. :) Kris

To put in my oar as well. It's totally a problem for me too. It's March 21st, 2024. And it's been a persistent problem for months. I like Outlook, but I must work with Gmail, I'm about to try Zoom's built-in email client in hopes that perhaps it works better. Not to mention the issue marking emails as unread when viewing only unread emails. That has also persistently been broken where you can only mark as read an email if not viewing only unread emails.

Same here! This issue is very annoying. It's a pity because the app works fine and it's one of the very few that can manage multiple email accounts. Please, solve this issue soon. MG

New outlook for Windows not syncing read/unread status of emails

Anonymous

Hello,

In the new Outlook for Windows, the experience is generally good except for an issue where emails read in it still appear as unread when viewed in a different client, like the Outlook desktop app or the iPhone mail app. Any ideas why? Has anyone else experienced this?

To reproduce:

Open your Outlook for Windows and another client (e.g . Gmail)
Find a read email in the alternate client and mark it as unread
New outlook for Windows will update after ~10 seconds displaying the unread status - this is GOOD
Now try doing this the opposite way around - both marking an email as read or unread within the new Outlook for Windows doesn't sync to the actual mail server. It does maintain this unread state within the Outlook for Windows even after closing however.

It's annoying because if I go through my emails on my computer, then look at them later on my phone, it still shows all emails as unread.

Edit 28th Feb 2024: I have unmarked this as resolved because there are clearly many people with later versions who still experience this issue. Please sort this out Microsoft - it's incredibly annoying.

Thanks in advance,

Jonathan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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56 answers

Anonymous

2024-05-15T13:26:55+00:00

Exactly!
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Anonymous

2024-05-15T12:49:00+00:00

Thanks to everyone joining in on this problem. There's been no response from microsoft, even though the problem was first reported last year. I haven't even seen an acknowledgement that the problem exists. COME ON microsoft. How about a reply ?
Was this answer helpful?

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Anonymous

2024-05-14T19:07:52+00:00

I found the solution!! I could not "find" the email with any of the many proposed filters, syncing, etc. options given in these many forums.

Granted, this still did not show me what the email was, but I got it to be "read". Using the folders on the left panel, right-click on the inbox itself and click "mark all as read".

That got rid of it. :)

Kris
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Anonymous

2024-03-21T15:39:49+00:00

To put in my oar as well. It's totally a problem for me too. It's March 21st, 2024. And it's been a persistent problem for months. I like Outlook, but I must work with Gmail, I'm about to try Zoom's built-in email client in hopes that perhaps it works better.

Not to mention the issue marking emails as unread when viewing only unread emails. That has also persistently been broken where you can only mark as read an email if not viewing only unread emails.
Was this answer helpful?

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Anonymous

2024-03-21T09:36:09+00:00

Same here! This issue is very annoying. It's a pity because the app works fine and it's one of the very few that can manage multiple email accounts.

Please, solve this issue soon.

MG
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