Add IMAP email on the recent outlook new 2023 doesn't work

Anonymous
2023-12-18T20:14:59+00:00

Hi everyone !

I have a persistent technical issue to use the recent "New outlook" on December 2023.
When I want to add an account via IMAP, I keep getting the same error at the end (or sometimes another) like "An error has occurred while configuring this account. Please try again. You may need an application password.". I use a lot of business accounts via IMAP and none of them work on new outlook. On the old Windows mail system, I tried to add my new business account with the same identifiers and it worked.

I also have the same problem adding a google account. I have double authentication that launches with authorization to confirm. But when I click on "Open Outlook (new)" by dialog, I get the error "Your organization does not authorize the addition of personal accounts in Outlook".

Would you please have a solution? For the moment I'm reverting to the old windows mail but it's a pity because ergonomically the new outlook is much better.

I'll be grateful.

Thanks a lot!

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2023-12-20T03:26:47+00:00

Good day! Thank for your reply!

Currently, 3rd party account(Gmail, Yahoo!, iCloud and other IMAP account) is still in development which means that it is not fully supported yet. For some kind of IMAP accounts, you may not add them to New Outlook successfully. You may check this Microsoft article and try to set up your email account in New Outlook.

Add an email account to Outlook

**Note:**Some third-party email providers, like Gmail, Yahoo, and iCloud, require you to change some settings on their websites before you can add these accounts to New Outlook.

*Coming soon

**Supported in Outlook for Windows through theTo-Do Bar

***With limited capabilities

For my suggestion, you may keep monitoring Microsoft Roadmapand submit your Feedback to help us improve the product as well. And the development team will check your suggestion there and may consider to develop it in advance. We would think highly of each customer’s feedback on our product, and we appreciate for your precious suggestion on how we could improve our products.

Your understanding and patience will be appreciated.

Thank you!

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Anonymous
2023-12-19T10:34:47+00:00

Hello Auriane GS,

Thank you for posting this case in Microsoft Community!

Based your description: Add IMAP email on the recent outlook new 2023 doesn't work. I would like to cooperate with you working on this case. To clarify this case, what kind of IMAP email account do you try to add in New Outlook for Windows? Currently, 3rd party account(Gmail, Yahoo!, iCloud and other IMAP account) is in development status which means that you may not add IMAP account in New Outlook from your organization. If you could not add your Gmail account yet, please be patient as we roll this out to people worldwide. Users will see a call out when the ability to add a Gmail account is available for them. You may check following Microsoft article as reference:

Getting started with the new Outlook for Windows

Things to know about the new Outlook for Windows

I am so sorry that 3rd party account does not support fully with limited capabilities in New Outlook. And definitely, New Outlook is still working on product features development and improvement. In the future, more and more features will be released. You may check Microsoft Roadmapand keep monitoring the latest news:

Microsoft 365 Roadmap | Microsoft 365

We do understand it would be more convenient and suitable for your daily work, so it is recommended that please click Help > Feedback or Contact support and provide feedback within the new Outlook for Windows and leave your good ideas there. Microsoft will keep monitoring customers feedback and good ideas there, some features would be changes based on customers feedback in the future, and your good ideas will be very helpful for the dedicated develop engineers in Microsoft to improve the product and services in the future. Actionable feedback is the most useful – tell us what you’re trying to do, and if anything fails to meet your hopes and expectations.

If you need further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!

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  1. Anonymous
    2024-02-12T01:01:53+00:00

    I have a Samsung S22 myself. As I am typing this, my Hotmail account has syncing issues. I sent an email on my Surface 9 (Office 2021 business) but the reply came back on my old Dell all-in-one Office 2016

    It leads me to believe that the sent "server" part at least on your S22 email app is acting up.

    Tracie

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  2. Anonymous
    2024-02-12T17:53:25+00:00

    My main issue was that when I installed the new outlook app on my Windows 10 ASUS. The only email account on it was my live.com one. I was able to add my gmail email account but encountered difficulties when I attempted to add my ntlworld account and virginmedia account.

    It kept asking for IMAP info, To the best of my knowledge, (and I am just a basic user of laptops etc and have no true understanding of the protocols etc) those two last email accounts had been configured using POP data.

    Ultimately I uninstalled outlook and have returned to using the 'old' mail and calendar app that was pre-installed.

    My fear is that the developers of the 'New Outlook' have failed to consider issues similar to the one I encountered.

    I actually contacted support but they weren't overly helpful. The bloke wanted to 'take' control of my laptop to see what was going on. After a close call with a scammer, I was obviously reluctant to let a total stranger 'take' control of my machine, no matter how helpful he was trying to be.

    Looks like I will be staying with mail/calendar until forced to do otherwise.

    Bryan

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  3. Anonymous
    2024-02-12T18:56:07+00:00

    Bob

    I spent some time on this yesterday. And tested it again today on my Android/Samsung S22. I deleted Outlook on my phone and started from scratch. I also tested it from my iPad. I tested it by sending it to Comcast and Hotmail.

    Make sure you add these settings manually.

    Use these settings:

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