Add IMAP email on the recent outlook new 2023 doesn't work

Anonymous
2023-12-18T20:14:59+00:00

Hi everyone !

I have a persistent technical issue to use the recent "New outlook" on December 2023.
When I want to add an account via IMAP, I keep getting the same error at the end (or sometimes another) like "An error has occurred while configuring this account. Please try again. You may need an application password.". I use a lot of business accounts via IMAP and none of them work on new outlook. On the old Windows mail system, I tried to add my new business account with the same identifiers and it worked.

I also have the same problem adding a google account. I have double authentication that launches with authorization to confirm. But when I click on "Open Outlook (new)" by dialog, I get the error "Your organization does not authorize the addition of personal accounts in Outlook".

Would you please have a solution? For the moment I'm reverting to the old windows mail but it's a pity because ergonomically the new outlook is much better.

I'll be grateful.

Thanks a lot!

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2023-12-20T03:26:47+00:00

Good day! Thank for your reply!

Currently, 3rd party account(Gmail, Yahoo!, iCloud and other IMAP account) is still in development which means that it is not fully supported yet. For some kind of IMAP accounts, you may not add them to New Outlook successfully. You may check this Microsoft article and try to set up your email account in New Outlook.

Add an email account to Outlook

**Note:**Some third-party email providers, like Gmail, Yahoo, and iCloud, require you to change some settings on their websites before you can add these accounts to New Outlook.

*Coming soon

**Supported in Outlook for Windows through theTo-Do Bar

***With limited capabilities

For my suggestion, you may keep monitoring Microsoft Roadmapand submit your Feedback to help us improve the product as well. And the development team will check your suggestion there and may consider to develop it in advance. We would think highly of each customer’s feedback on our product, and we appreciate for your precious suggestion on how we could improve our products.

Your understanding and patience will be appreciated.

Thank you!

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Anonymous
2023-12-19T10:34:47+00:00

Hello Auriane GS,

Thank you for posting this case in Microsoft Community!

Based your description: Add IMAP email on the recent outlook new 2023 doesn't work. I would like to cooperate with you working on this case. To clarify this case, what kind of IMAP email account do you try to add in New Outlook for Windows? Currently, 3rd party account(Gmail, Yahoo!, iCloud and other IMAP account) is in development status which means that you may not add IMAP account in New Outlook from your organization. If you could not add your Gmail account yet, please be patient as we roll this out to people worldwide. Users will see a call out when the ability to add a Gmail account is available for them. You may check following Microsoft article as reference:

Getting started with the new Outlook for Windows

Things to know about the new Outlook for Windows

I am so sorry that 3rd party account does not support fully with limited capabilities in New Outlook. And definitely, New Outlook is still working on product features development and improvement. In the future, more and more features will be released. You may check Microsoft Roadmapand keep monitoring the latest news:

Microsoft 365 Roadmap | Microsoft 365

We do understand it would be more convenient and suitable for your daily work, so it is recommended that please click Help > Feedback or Contact support and provide feedback within the new Outlook for Windows and leave your good ideas there. Microsoft will keep monitoring customers feedback and good ideas there, some features would be changes based on customers feedback in the future, and your good ideas will be very helpful for the dedicated develop engineers in Microsoft to improve the product and services in the future. Actionable feedback is the most useful – tell us what you’re trying to do, and if anything fails to meet your hopes and expectations.

If you need further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!

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75 additional answers

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  1. Anonymous
    2024-02-11T03:46:45+00:00

    Try this:

    1. Ignore the password and cancel.
    2. Re-add the Comcast.net account in. I too am Comcast. however, I don't quite think they are done.

    I am using on one PC Office 2021 Pro Business and on the other Office 2016

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  2. Anonymous
    2024-02-11T06:22:22+00:00

    Sterling - thanks ... but I have done just that before with no help at all. I entered my bob .....comcast.net email under "create" and a new password and when it asked, on my, phone, checked it as the email to use, I then tried to send from my phone (a Samsung Galaxy 21) an email from the BLIEB app (a chess recorder)... AGAIN it put me into a loop like we don't know you are, have to tell us your IMAP Password ... and all that - you just want to scream. I have Office 360 on all my PCs and Phones. They haven't yet "improved" my Desktop, so I copy the games out of the phone's memory and send them out from the desktop. BUT I BASICALLY HAVE NO OUTGOING EMAIL CAPABILITY AT ALL ON MY PHONE. Apparently they would like to have me store (not optionally) all my emails on Microsoft's cloud so they can make them available to all the devices from one place - this might be a solution to the endess 10 minute "Synchronizing" problem Outllook now has - you know the one that runs out the clock while you wait for a "confirmation" code from some financial institution - and which "synchronizing" you cannot turn off ...

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  3. Anonymous
    2024-02-11T07:42:13+00:00

    From not the community crew:

    There are still nothing about the New outlook for windows sync via microsoft cloud. If it would became unfamiliar login ips which may be intercept by some server since it maybe not from the normal customers of the server usually using IP range. (Even the Microsoft their-selves servers.)
    The old versions could be chosen to via cloud or not while setting the Yahoo Japan IMAP at least around July 2023, but it could not set a different login name such as the secret ID of Yahoo Japan.
    The old version being at around August or September 2023, it could be set as a different login name after error and using the appearing advanced button, and set the incoming, outgoing server, and etc. And there is no way to choose via cloud or not. But the Yahoo Japan show unusual logins from the Malaysia. Tried to find the ip whois, it shows the ips were the Microsoft owned IPs in the Malaysia. It seemed that the New outlook connected via Microsoft cloud in the Malaysia to Yahoo Japan.
    (It may use other Microsoft cloud around the world depends on the source and destination. And the ips of the Microsoft cloud may not my usually using ips for the target servers.)

    https://learn.microsoft.com/en-us/deployoffice/outlook/overview-new-outlook
    Overview of the new Outlook for Windows Article 11/15/2023
    New Outlook is currently offered as a preview for commercial accounts and is generally available for consumer account.
    As highlighted earlier, new Outlook is a native application, based on WebView2. The experience is provided by Outlook on the web but is given access to local machine resources through the Native Windows Integration Component. With this approach, features and scenarios previously inaccessible to web apps can be implemented in the new Outlook for Windows. A few examples are rich notifications and more complete access to files and local resources.

    https://support.microsoft.com/en-us/office/sync-your-account-in-outlook-to-the-microsoft-cloud-985f9e19-d308-4e85-9d1d-0c6f32f8e981
    Sync your account in Outlook to the Microsoft Cloud Outlook 2021 for Mac Outlook 2019 for Mac Outlook 2016 for Mac Outlook.com More...

    Article updated: May 2023 

    To enhance your Microsoft 365 experience in New Outlook for Windows, Outlook.com, Outlook for iOS, Outlook for Android, and new Outlook for Mac, you can now sync your non-Microsoft accounts (including their emails, contacts, and events) to the Microsoft Cloud. This is available for Gmail, Yahoo, iCloud, and IMAP accounts in Outlook for iOS, Outlook for Android, and new Outlook for Mac. Also available for Gmail and Yahoo accounts in New Outlook for Windows and available for Gmail accounts in Outlook.com. This allows you to enjoy many features that were previously only available to those with Microsoft 365, or Microsoft Exchange Online email accounts.  

    https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Outlook
    Description Status Release

    Outlook: Support for AppleScript in the New Outlook for Mac In development December CY2024

    Outlook: To Do app opens in the new Outlook for Windows In development July CY2024

    Outlook: Follow a meeting in new Outlook for Windows and web In development June CY2024

    Outlook: Organize and reorder folders in the new Outlook for Windows and web In development March CY2024

    Outlook: New options to copy email items in the new Outlook for Windows and web In development March CY2024

    Outlook: New context menu experience in the new Outlook for Windows and web In development March CY2024

    Outlook: New Outlook for Windows - New location for add-ins and integration with Teams search-based message extensions In development March CY2024

    Outlook: EML, MSG, and OFT File Support in the new Outlook for Windows In development March CY2024

    Outlook: Drag and drop to download attachments and emails in the new Outlook for Windows In development March CY2024

    Outlook: Conditional Formatting in New Outlook for Windows and Web In development March CY2024

    Outlook: New Outlook for Windows - Search tasks using Microsoft To Do In development March CY2024

    Outlook: New Outlook for Windows - Teams Meeting Chat from Outlook In development February CY2024

    Outlook: Cloud-based Message Recall on Outlook on the Web and the New Outlook for Windows for GCC, GCC High, and DoD In development February CY2024

    Outlook: The new Outlook for Windows - Offline support for mail actions and compose In development February CY2024

    Outlook: Stream video recordings in the new Outlook for Windows and web In development February CY2024

    Outlook: To Do app opens in the new Outlook for Windows In development February CY2024

    Outlook: Global Address List updates in new Outlook for Windows and Outlook on the Web Rolling out February CY2024

    Outlook: Filter Calendar Items in Message List in new Outlook for Windows and web Rolling out February CY2024

    Outlook: Aggregated Reactions Count in Message List in new Outlook for Windows and web In development February CY2024

    Outlook: From the new Outlook for Windows, open Word, Excel, and PowerPoint attachments in desktop apps Rolling out January CY2024

    Outlook: Track Read Receipts within Outlook on the Web and the New Outlook for Windows Rolling out January CY2024

    Outlook: New Outlook for Windows and web - Preserve Declined Meetings Launched November CY2023

    Outlook: Dictation support in the new Outlook for Windows and web Launched November CY2023

    Outlook: Message Recall on Outlook on the Web and the New Outlook for Windows Launched October CY2023

    Outlook: New Outlook for Windows - ICS support Launched September CY2023

    Outlook: Inking in New Outlook for Windows and web Launched September CY2023

    Outlook: New Outlook - Tidy left navigation options and folder list improvements Launched September CY2023

    Outlook: New Outlook for Windows - Automap shared mailboxes Launched August CY2023

    Outlook: New Outlook for Windows and web - Find Related Search (Sender & Conversation) Launched August CY2023

    Outlook: New Outlook for Windows - reminders window Launched July CY2023

    Outlook: New Outlook for Windows and web, support for search folders Launched June CY2023

    Outlook: New Outlook for Windows and web - Reading pane background image Launched June CY2023

    Outlook: Support for Local Folders (On My Computer) in the New Outlook for Mac Launched May CY2023

    Outlook: New Outlook for Windows and web - Message List Selection updates Launched May CY2023

    Outlook: New Outlook for Windows Preview Launched April CY2023

    Outlook: New Outlook for Windows and web - Language Sync for accounts Launched April CY2023

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