Add IMAP email on the recent outlook new 2023 doesn't work

Anonymous
2023-12-18T20:14:59+00:00

Hi everyone !

I have a persistent technical issue to use the recent "New outlook" on December 2023.
When I want to add an account via IMAP, I keep getting the same error at the end (or sometimes another) like "An error has occurred while configuring this account. Please try again. You may need an application password.". I use a lot of business accounts via IMAP and none of them work on new outlook. On the old Windows mail system, I tried to add my new business account with the same identifiers and it worked.

I also have the same problem adding a google account. I have double authentication that launches with authorization to confirm. But when I click on "Open Outlook (new)" by dialog, I get the error "Your organization does not authorize the addition of personal accounts in Outlook".

Would you please have a solution? For the moment I'm reverting to the old windows mail but it's a pity because ergonomically the new outlook is much better.

I'll be grateful.

Thanks a lot!

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2023-12-20T03:26:47+00:00

Good day! Thank for your reply!

Currently, 3rd party account(Gmail, Yahoo!, iCloud and other IMAP account) is still in development which means that it is not fully supported yet. For some kind of IMAP accounts, you may not add them to New Outlook successfully. You may check this Microsoft article and try to set up your email account in New Outlook.

Add an email account to Outlook

**Note:**Some third-party email providers, like Gmail, Yahoo, and iCloud, require you to change some settings on their websites before you can add these accounts to New Outlook.

*Coming soon

**Supported in Outlook for Windows through theTo-Do Bar

***With limited capabilities

For my suggestion, you may keep monitoring Microsoft Roadmapand submit your Feedback to help us improve the product as well. And the development team will check your suggestion there and may consider to develop it in advance. We would think highly of each customer’s feedback on our product, and we appreciate for your precious suggestion on how we could improve our products.

Your understanding and patience will be appreciated.

Thank you!

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Anonymous
2023-12-19T10:34:47+00:00

Hello Auriane GS,

Thank you for posting this case in Microsoft Community!

Based your description: Add IMAP email on the recent outlook new 2023 doesn't work. I would like to cooperate with you working on this case. To clarify this case, what kind of IMAP email account do you try to add in New Outlook for Windows? Currently, 3rd party account(Gmail, Yahoo!, iCloud and other IMAP account) is in development status which means that you may not add IMAP account in New Outlook from your organization. If you could not add your Gmail account yet, please be patient as we roll this out to people worldwide. Users will see a call out when the ability to add a Gmail account is available for them. You may check following Microsoft article as reference:

Getting started with the new Outlook for Windows

Things to know about the new Outlook for Windows

I am so sorry that 3rd party account does not support fully with limited capabilities in New Outlook. And definitely, New Outlook is still working on product features development and improvement. In the future, more and more features will be released. You may check Microsoft Roadmapand keep monitoring the latest news:

Microsoft 365 Roadmap | Microsoft 365

We do understand it would be more convenient and suitable for your daily work, so it is recommended that please click Help > Feedback or Contact support and provide feedback within the new Outlook for Windows and leave your good ideas there. Microsoft will keep monitoring customers feedback and good ideas there, some features would be changes based on customers feedback in the future, and your good ideas will be very helpful for the dedicated develop engineers in Microsoft to improve the product and services in the future. Actionable feedback is the most useful – tell us what you’re trying to do, and if anything fails to meet your hopes and expectations.

If you need further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!

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  1. Anonymous
    2024-02-11T06:22:22+00:00

    Sterling - thanks ... but I have done just that before with no help at all. I entered my bob .....comcast.net email under "create" and a new password and when it asked, on my, phone, checked it as the email to use, I then tried to send from my phone (a Samsung Galaxy 21) an email from the BLIEB app (a chess recorder)... AGAIN it put me into a loop like we don't know you are, have to tell us your IMAP Password ... and all that - you just want to scream. I have Office 360 on all my PCs and Phones. They haven't yet "improved" my Desktop, so I copy the games out of the phone's memory and send them out from the desktop. BUT I BASICALLY HAVE NO OUTGOING EMAIL CAPABILITY AT ALL ON MY PHONE. Apparently they would like to have me store (not optionally) all my emails on Microsoft's cloud so they can make them available to all the devices from one place - this might be a solution to the endess 10 minute "Synchronizing" problem Outllook now has - you know the one that runs out the clock while you wait for a "confirmation" code from some financial institution - and which "synchronizing" you cannot turn off ...

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  2. Anonymous
    2024-02-11T03:46:45+00:00

    Try this:

    1. Ignore the password and cancel.
    2. Re-add the Comcast.net account in. I too am Comcast. however, I don't quite think they are done.

    I am using on one PC Office 2021 Pro Business and on the other Office 2016

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  3. Anonymous
    2024-02-09T19:07:58+00:00

    It is not just Outlook 2023. It is also affecting Outlook 2016, and Outlook 2021 Pro Business 2021. When I pay a lot of money for these products, I expect that they work.

    I wish you would not send the customer to help support. That is bad customer service. This is a known issue that Microsoft has finally recognized that there is an issue going on.

    Here is the latest: https://support.microsoft.com/en-us/office/outlook-and-other-apps-are-unable-to-connect-to-outlook-com-f4202ebf-89c6-4a8a-bec3-3d60cf7deaef

    They have made some changes because I can get some information. Still having issues with Xfinity

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