Using Classic Outlook on Windows for personal email, calendar, and contact management
I have this same issue. The "other settings" suggestion below is not visible for me. I only see "Change view" and "Density" options for the view settings. Changing between the view settings did not help.
Being able to sort by letter - and then type the letter to quickly jump to that letter - is a big reason why I sort by name. Scrolling down until I get to a specific letter is frustrating.
A workaround is to use the search function - but that can be very frustrating. This jump to a letter while sorted by name feature would be greatly appreciated.