Outlook error "Something unexpected went wrong with this url"

Anonymous
2023-03-15T14:14:05+00:00

Hyper links wont open and I get the error message.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-17T08:57:38+00:00

    Hi All,

    Does anyone have a temporary solution for this issue?

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  2. Anonymous
    2023-07-17T03:22:37+00:00

    Grrr... same issue here.

    file:///\servername.domain.local\filepath => doesn't work

    file:///\servername\filepath => works

    It seems that FQDN is now broken in Outlook / File Explorer :(

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  3. Anonymous
    2023-07-14T02:49:33+00:00

    You're right Matt. It's on file path URL's that are having an issue. I suspected that problem was came from recent updates by Windows Update - Security Updates for Microsoft Outlook (KB5002427)

    Tried to uninstall the patch and hyperlinks works again. But today the patched (KB5002427) came back and the problem occurred again.

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  5. Anonymous
    2023-07-13T14:20:00+00:00

    Seeing the same error, this appears to be across several different versions of Microsoft 365, so I'm suspecting something in the most recent patch Tuesday updates for Windows 10, all reports of the issue started yesterday after users starting rebooting following the patch Tuesday windows updates.

    We are seeing this on Builds:

    • 16501.20196 - 2305
    • 16529.20154 - 2306

    For file URL's which has me specifically suspecting Windows and not a particular office build or update, since these are older stable builds.

    I have further traced the issue with users on our side and found that file links with an FDQN (raise the
    error)

    Image

    Those with just a host name raise a security warning first then work.

    NOT working (FQDN within link)

    \filestore.domain.ca\docs\docsample.pdf

    file://filestore.domain.ca/docs/docsample.pdf

    Working (Host name only within link)

    \filestore\docs\docsample.pdf

    file://filestore/docs/docsample.pdf

    Also for working links with the Host name only not FQDN the following dialog is raised on a trusted domain that was not raised previously when clicked.

    Image

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