Outlook error "Something unexpected went wrong with this url"

Anonymous
2023-03-15T14:14:05+00:00

Hyper links wont open and I get the error message.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-17T14:24:16+00:00

    We have the same issue. FQDN does not work, if I remove .net from the link it works.

    Please Microsoft test your updates before you send them out to everybody or at least provide a fix.

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  2. Anonymous
    2023-07-17T13:56:08+00:00

    You're right Matt. It's on file path URL's that are having an issue. I suspected that problem was came from recent updates by Windows Update - Security Updates for Microsoft Outlook (KB5002427)

    Tried to uninstall the patch and hyperlinks works again. But today the patched (KB5002427) came back and the problem occurred again.

    For what it's worth, this KB doesn't seem to be present on one of our machines that's been having the issue, so I don't think this is it.

    Also, it's not just 2305 and 2306. We switched the affected user to the Semi-annual Enterprise channel which bumped him down to 2302, and the problem persisted there.

    Admittedly, our situation is a little different, as we're using an IP address, not a friendly name, so it's hard to say for sure, but it was working with no issues up until this morning when we had two users report the problem.

    What we found was that when we right-click 'Copy Hyperlink', and paste the link anywhere, the URL shows \(IPADDRESS)****path\to\file.csv. It seems to be adding a '' to the path. When we paste it into a web browser, the web browser is smart enough to interpret it and get us to where we need to go. The file browser is not. Notably, this '' is not present in the error itself, and doesn't show as part of the link until you copy and paste it. I'm not sure if it's related, but that seems to be why the link is so picky about where you use it after you copy it.

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  3. Anonymous
    2023-07-17T12:42:32+00:00

    I'm using build 16529.20182, do not have the Security update (KB5002427) and I'm seeing the same issue.

    FQDN path doesn't work but the UNC path does with a pop-up.

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  4. Anonymous
    2023-07-17T10:18:55+00:00

    im not to sure there is a temp solution with out breaking up your existing update solutions, i've removed the updates that caused the issues , but they will then re-install , and if your patching to a security level your then non-compliant , moving office back to a previous version isn't practical across 100's pc's within a company , and again you'll need to amend your update policies to not apply the latest release of office ,

    MS really need to get a fix in place for this

    the only particle way to work around is to copy the link to run ad open from there ,this works fine

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  5. Anonymous
    2023-07-17T09:06:35+00:00

    Outlook online or reinstall office to an older version currently.

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