Our users are unable to use the Outlook To Do app in the Outlook desktop client.

Anonymous
2023-02-10T15:57:32+00:00

It gives the error "There was a problem connecting to this app". Just doing a quick Google search it looks like a widespread problem. I have a ticket open with MS but no answers yet.

It does work in the Outlook online app.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-08-17T11:33:22+00:00

    My Outlook changed to a new build:

    Now it is working again!
    Still missing the search ;-)

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  2. Anonymous
    2023-08-17T11:51:28+00:00

    We experience the samme issue, running latest Outlook version in Semi-Annual Enterprise Channel, from August. (v2302 build 16130.20714)

    Problem should be fixed in build 16130.20644, according to MS release notes.

    But we only experience this issue when users are on VPN

    When a user tries to access Outlook's To-Do app over VPN they will encounter the error message - and the issue does not go away until the user logs on via our central network, wipes the WEF-cache and restarts Outlook.

    We have no issues when users are running Outlook / To-Do from non-VPN computers

    So currently we suspect an issue with Microsofts Split-tunnel IP-list (or "Optimize Required")

    Best regards
    Martin

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  3. Anonymous
    2023-08-17T12:27:00+00:00

    Hi Martin,

    In our company, the issue happens even in the central network (after wiping the office cache), with Outlook compatibility option set. We have the Version 2302 (Build 16130.20644) with Semi-Annual Enterprise channel).

    Best Regards,

    Andreas

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  4. Anonymous
    2023-08-17T12:55:21+00:00

    Thank you for the update, Andreas.
    Even though it breaks our current theory :-)

    We might try opening a case with MS - but it seems that people have not had much luck with that so far.

    Best regards
    Martin

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  5. Anonymous
    2023-08-17T19:32:17+00:00

    This worked for my issue I was trying to solve. :)

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    2 people found this answer helpful.
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