Our users are unable to use the Outlook To Do app in the Outlook desktop client.

Anonymous
2023-02-10T15:57:32+00:00

It gives the error "There was a problem connecting to this app". Just doing a quick Google search it looks like a widespread problem. I have a ticket open with MS but no answers yet.

It does work in the Outlook online app.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-28T18:49:12+00:00

    Reset the Office cache, it should fix the problem:

    1. Close Outlook
    2. Rename or Remove these two folders: %LOCALAPPDATA%\Microsoft\Office\16.0\wef %userprofile%\AppData\Local\Microsoft\Outlook\HubAppFileCache

    Re-open Outlook and click the "To-Do" shortcut, and it should open without issue.

    THANK YOU! This worked perfectly!

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  2. Anonymous
    2023-07-07T05:33:42+00:00

    This worked for me

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  3. Anonymous
    2023-06-22T11:24:22+00:00

    Next level thank you its working for me also

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  4. Anonymous
    2023-06-17T12:06:56+00:00

    Hi - after struggling for several weeks trying to find a solution on multiple computers, resetting the cache with the steps above fixed the issue. Thank you.

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  5. Anonymous
    2023-06-16T16:01:00+00:00

    THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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