Group emails have stopped sending

Anonymous
2022-06-27T15:36:52+00:00

I have had a hotmail account for years , 2 years ago I created a 2nd hotmail account to use for my choir. Within this I made a group so that I could email all 34 members in one go.

This has worked fine until Friday when they are sending and come back saying “the recipients email system isn’t accepting messages now. Please try resending your message later or contact the receipient direct” further down it shows Remote server returned 421 4.3.2 Service not available.

I have tried sending from the choir email and my own and it doesn’t work. I can send emails to individual members and get replies and if I put all members in individually it will send to all 34 at once .Have tried deleting group and making a new one and it still won’t go……any ideas please

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Anonymous
2022-06-27T18:39:29+00:00

Hello Sue,

I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today.

It's a temperory problems with groups -

https://portal.office.com/ServiceStatus

Title: Users may be unable to send email to Outlook.com groups

User Impact: Users may be unable to send email to Outlook.com groups.

More info: Users that encounter this problem receive an error stating there was a delivery failure to the recipient.

Current status: We're reviewing available service telemetry and user-provided data to assess the cause of this problem and how we'll resolve it.

Next update by: Monday, June 27, 2022, at 6:30 PM UTC

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  1. Anonymous
    2022-07-02T21:27:00+00:00

    I had thought the problem was with my computer or account, so I created a new group. It sent a message to the entire group that they were included in the new group I had created, but when I tried to message the group...same thing, not deliverable with the same error message. Guess it's my fault for using Outlook.

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  2. Anonymous
    2022-07-03T19:45:38+00:00

    I have had a hotmail account for years , 2 years ago I created a 2nd hotmail account to use for my choir. Within this I made a group so that I could email all 34 members in one go.

    This has worked fine until Friday when they are sending and come back saying “the recipients email system isn’t accepting messages now. Please try resending your message later or contact the receipient direct” further down it shows Remote server returned 421 4.3.2 Service not available.

    I have tried sending from the choir email and my own and it doesn’t work. I can send emails to individual members and get replies and if I put all members in individually it will send to all 34 at once .Have tried deleting group and making a new one and it still won’t go……any ideas please

    Having the same issue .. no group emails going out for past week .

    I also tried creating a new group.

    But to no avail .

    Most inconvenient for people who have group clubs with members ..!

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  3. Anonymous
    2022-07-03T20:04:29+00:00

    As a temporary measure I've listed all my group email recipients in a Word document and saved this.
    When I need to email my group I copy and paste from the Word doc into a new email.
    It works for me but I'll be glad when group email is finally sorted.
    Good luck

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  4. Anonymous
    2022-07-03T20:25:30+00:00

    It seems the problem is only happening for the owner of the group. Members of the group are using it and it is working for them.

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