Group emails have stopped sending

Anonymous
2022-06-27T15:36:52+00:00

I have had a hotmail account for years , 2 years ago I created a 2nd hotmail account to use for my choir. Within this I made a group so that I could email all 34 members in one go.

This has worked fine until Friday when they are sending and come back saying “the recipients email system isn’t accepting messages now. Please try resending your message later or contact the receipient direct” further down it shows Remote server returned 421 4.3.2 Service not available.

I have tried sending from the choir email and my own and it doesn’t work. I can send emails to individual members and get replies and if I put all members in individually it will send to all 34 at once .Have tried deleting group and making a new one and it still won’t go……any ideas please

Outlook | Web | Outlook.com | Contacts

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Anonymous
2022-06-27T18:39:29+00:00

Hello Sue,

I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today.

It's a temperory problems with groups -

https://portal.office.com/ServiceStatus

Title: Users may be unable to send email to Outlook.com groups

User Impact: Users may be unable to send email to Outlook.com groups.

More info: Users that encounter this problem receive an error stating there was a delivery failure to the recipient.

Current status: We're reviewing available service telemetry and user-provided data to assess the cause of this problem and how we'll resolve it.

Next update by: Monday, June 27, 2022, at 6:30 PM UTC

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  1. Anonymous
    2022-07-27T05:26:26+00:00

    This seems to have stopped working for me again, despite the fact that the Service Status page (which used to refer to the problems) now suggests that Outlook.com (and its Groups function?) should be OK. We have messages being bounced back to Group members. I think that one of the error messages says that the person isn't part of the Group, though there might be other error messages too.

    This is a very frustrating situation - maybe even worse than before if Microsoft is stating that everything is fine and so presumably isn't working on a fix.

    Any info welcome. Thanks.

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  2. Anonymous
    2022-07-11T18:14:56+00:00

    Mine are still bouncing back. According to the Microsoft blurb they deploying a fix, hopefully they will tell us when its done.

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  3. Anonymous
    2022-07-11T16:46:18+00:00

    This morning 2 out of 3 group emails went through the first time and I resent the one that kicked back and it went through the second time. Hopefully this corrects the problem.

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  4. Anonymous
    2022-07-11T12:47:33+00:00

    I think it's fixed. Sent Group test message this morning, it was received by my Group.

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