Group emails have stopped sending

Anonymous
2022-06-27T15:36:52+00:00

I have had a hotmail account for years , 2 years ago I created a 2nd hotmail account to use for my choir. Within this I made a group so that I could email all 34 members in one go.

This has worked fine until Friday when they are sending and come back saying “the recipients email system isn’t accepting messages now. Please try resending your message later or contact the receipient direct” further down it shows Remote server returned 421 4.3.2 Service not available.

I have tried sending from the choir email and my own and it doesn’t work. I can send emails to individual members and get replies and if I put all members in individually it will send to all 34 at once .Have tried deleting group and making a new one and it still won’t go……any ideas please

Outlook | Web | Outlook.com | Contacts

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Anonymous
2022-06-27T18:39:29+00:00

Hello Sue,

I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today.

It's a temperory problems with groups -

https://portal.office.com/ServiceStatus

Title: Users may be unable to send email to Outlook.com groups

User Impact: Users may be unable to send email to Outlook.com groups.

More info: Users that encounter this problem receive an error stating there was a delivery failure to the recipient.

Current status: We're reviewing available service telemetry and user-provided data to assess the cause of this problem and how we'll resolve it.

Next update by: Monday, June 27, 2022, at 6:30 PM UTC

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  1. Anonymous
    2022-07-05T19:21:02+00:00

    Here's the link to latest update Service Status (office.com)

    Have a look at my temporary fix above and A.Tyrer's
    Good luck

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  2. Anonymous
    2022-07-05T18:50:55+00:00

    I run three groups, and I have tried everything to get group messages to send. Every time they are returned. This is hopeless, do we know if somebody is actually doing something to fix the issue?.

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  3. Anonymous
    2022-07-05T17:14:34+00:00

    It has affected everyone in our group.

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  4. Anonymous
    2022-07-04T19:03:36+00:00

    You can set up your own personal group contact list in Outlook with the email addresses of all your recipients that are in your "Microsoft Group Email" However, only you will be able to use your group Contact List as it is your personal list and not a "Microsoft Group Email."

    I have done this as a temporary measure and it works perfectly well. You can address the email to yourself and put your personal group contact list name under BCC to hide the email addresses of the recipients if you don't want them to be displayed.

    A couple of people who would normally use our "Microsoft Group Email" have been sending me the email that they want to distribute to the group and I send it to my personal group contact list for them.

    Hope this helps as a temporary measure.

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