Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous
2023-05-08T13:27:12+00:00

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-05-29T11:50:44+00:00

    you need to click on new mail first so that it creates an email like normal and then in the top right corner, you will see the little box to click on.

    and then it will open a new email in a box where you can use it correctly.

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  2. Anonymous
    2023-05-29T12:36:52+00:00

    Hang on though, my laptop was a 2022 Christmas present (sadly from me to me): so new machines are as vulnerable to this as older ones!

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  3. Anonymous
    2023-05-29T12:51:43+00:00

    appreciated!, it worked very well. now I can add new recipient email address.

    thank you

    hussain

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  4. Anonymous
    2023-05-29T14:45:16+00:00

    I'm having the same issue. But now, when I go to open in a new window, the new window is blank. I'm on Mac and Safari also - not compatible?

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  5. Anonymous
    2023-05-29T18:10:21+00:00

    Hi Nicola,

    I was on MacBook Air 12, I don't know what is happening in your case.

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