Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous
2023-05-08T13:27:12+00:00

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-05-20T11:18:46+00:00

    Thanks so much!

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  2. Anonymous
    2023-05-20T12:42:31+00:00

    Hi

    Do you work for Microsoft?

    I appreciate your efforts to try to help but am disappointed there’s been no official response here from Microsoft.

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  3. Anonymous
    2023-05-21T02:19:15+00:00

    Sadly, I am not Microsoft. The 'fix' I posted was a more fully explained version of a response from another community member. I have no idea whether Microsoft monitors - and responds to - our posts.

    Best wishes to all, Ann

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  4. Anonymous
    2023-05-21T10:42:36+00:00

    As of today, 4,700 views and 230 people have registered as having the same problem yet no word from Microsoft.

    Microsoft, will you be providing any advice or assistance whatsoever?

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  5. Anonymous
    2023-05-21T11:04:30+00:00

    So, I just found out that you can click on the little square in the top right for 'open in a new window'. From there you can enter everything in the fields as normal, it's just in a new window/tab.

    Seems the best workaround to date and maybe helpful to someone.

    Thanks! It worked!

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