Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous
2023-05-08T13:27:12+00:00

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

124 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-15T17:12:19+00:00

    Microsoft, I have the same problem! Seems kind of more than a coincidence that so many have this new weird problem with the To bar not letting us type address of recipient. Been like this since early May for all of us.

    We should not have to "open in new window" in order to type in that space.

    Seems like a Microsoft problem to fix, instead of thinking the problem is with our computer or useage history!

    Thanks in advance for any more info!

    --Meredith

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-05-15T23:46:57+00:00

    HERE'S SOMETHING THAT WORKS !!!!!

    Click on the To box.

    It then takes you to a screen that says Add Recipients.

    Below that is a box that says My Contacts.

    Fill in the name of person who you want to address to.

    It says Searching Contacts, and then name you entered pops up.

    Hit the + sign and that name fills into the To: section.

    Hit Save. **** ****(Left this step out of previous notes I sent out.)

    To add another name in this field, repeat process.

    To send CC or BCC, click on those boxes and do same thing.

    Hope this helps. It seems to be working for me... at least for now.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-05-16T00:21:15+00:00

    Hi Jon,

    Thanks for replying so quickly. Yes, your directions work for something that is already in my contacts but not for a new contact as it won't search for something that isn't there. How do I add a new address to my list of contacts. This used to happen automatically, Now, without the cursor appearing, nothing seems to work properly.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-05-16T00:32:03+00:00

    Yes, this works but I can't figure how to save it my contacts....used to be done automatically

    Greg

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-05-16T15:34:56+00:00

    Same issue. Fixes not working.

    Was this answer helpful?

    0 comments