Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

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124 answers

Anonymous

2023-05-08T13:29:02+00:00

I'm having the exact same problem.
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Anonymous

2023-05-08T14:01:31+00:00

Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.

I’m sorry that you are experiencing this issue.

Clear your cache and cookies. Go to Safari > Preferences > Privacy > Manage Website Data, and remove any data related to Outlook or Office.

Try using a different browser like Chrome or Firefox to see if the issue persists.

Sign out of your account and sign in back.

Keep me posted with the result. Thank you.

Best,

Mostafa
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Anonymous

2023-05-08T16:16:51+00:00

Hi

I cleared all the cache, related and unrelated just to be thorough.

I've signed out of my account and even restarted my computer a few times and the problem persists.

It's so weird. If I click on the subject field, the tool bar above becomes greyed out. It will let me type but I still can't type at all in the recipient field. Totally unresponsive.

I have gone to the App Store to try to find those other browsers but cannot find them. Is there a way to download them or am I stuck as my Mac is from late 2013 and unsupported?

Thanks
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Anonymous

2023-05-08T16:26:31+00:00

Hi,

I'm sorry that the issue still persists. Regarding the issue with not being able to find other browsers in the App Store, it's possible that your Mac's operating system is not compatible with the latest version of those browsers. Please try downloading them directly from their respective websites, such as Google Chrome or Mozilla Firefox, and see if they work on your Mac. Just visit the website using Safari and follow the instructions to download and install the browser.

Check the below link; it may help you.

https://www.slipstick.com/outlook/add-addresses...

Best,

Mostafa

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Disclaimer - There is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before downloading and installing it.
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Anonymous

2023-05-08T21:57:58+00:00

I have the same problem when creating new messages in Outlook on Mac. I work around it by creating a draft with no addressees. Then I re-open the draft and can enter the addressees. But that's pretty inconvenient...

I can 'reply' OK. And with a bit of persuasion, can add extra addressees to a reply.

This has just started over the last week or so.
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