Cannot enter recipient email addresses in Outlook on Mac. Any help?

Anonymous
2023-05-08T13:27:12+00:00

Since today, when I try to compose an email it will let me type in both the subject and body fields (as normal) but not in the 'To' field to enter the recipient's email address.

I click on the 'To' bit and nothing happens. I hover the cursor over it and try to type - nothing happens. I'm blocked out from entering any email addresses.

It means I cannot send any new emails from my account via my desktop. Seems to be just fine from my phone.

It's bizarre and frustrating and I can't find anything about it online.

Desktop is an older iMac using Safari. Never had a problem before.

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

124 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-30T23:51:06+00:00

    Me too. Just started fairly recently, and only in Safari. Very annoying!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-05-30T23:40:39+00:00

    Same issues for me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-05-30T23:14:35+00:00

    I have a macOS 10.13.6 and have to report that the problem I had with attaching recipients to emails appears to have resolved.

    Hugh

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-05-30T17:44:01+00:00

    We have seen this issue on Safari - macOS 10.15.7

    We could not replicate on macOS 11, 12, or 13

    The only workarounds were to use the Outlook App itself, hit the window pop out button, or use another browser.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-05-29T18:10:21+00:00

    Hi Nicola,

    I was on MacBook Air 12, I don't know what is happening in your case.

    Was this answer helpful?

    0 comments