Using Classic Outlook on Windows for personal email, calendar, and contact management
Try this solution by Frank..
- Open Word, click File> Account> Sign outunder User information.
- Clear the Windows credentials: go to Control Panel> Credential Manager> Remove the Windows Credentials(e.g. MicrosoftOffice15_Data:xxxor MicrosoftOffice16_Data:xxx).
- Navigate to and delete the following key and all of its subkeys from the Registry.
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
WARNING*: Modifying Registry incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry can be solved. Modify Registry at your own risk.*