Using older versions of Outlook for Mac in business environments
Sames issues here at Ventura 13.4.1. And some of these MS techs lending an opinion are not giving all of us a straight answer, POSSIBLY BECAUSE THEY'VE NOT SEE THAT VENTURA HAS CHANGED SPOTLIGHT AND THE Main Profile in the sub folder for Outlook under ~/Library
Up above you are correct removing and re-adding the profile same thing, DOES NOT WORK...
I could go on and call some of the other technet techs out, but not worth the trouble.