After I downloaded the Mac Ventura OS, my Outlook is not searching email. Advice?

Anonymous
2022-11-08T05:36:03+00:00

I recently downloaded the new Mac Ventura OS. Now my Outlook won't search email folders for the two weeks since I downloaded the OS. I deleted all the Office 365 files then downloaded a new batch. Problem persists. Unfortunately, I can't find advice specific to the Ventura OS.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-03-07T20:47:19+00:00

    There is another issue we can fix when have applied this Method.

    As i do not really know if the indexing status of the /System/Volumes/Preboot is important it is indexed when having Ventura installed originally.

    To fix that Issue:

    Open Finder and go to Applications - Utilities - Terminal and type the following commands (Press Enter after typing each command).sudo mdutil -X /System/Volumes/PrebootNote: When prompted for a password, please type the Mac user password. This would be invisible. Please type the same and hit enter.Once done, restart the mac computer.

    Control with:

    sudo mdutil -sa

    Output should be:

    ➜  ~ sudo mdutil -sa Password: /: Indexing enabled.  /System/Volumes/Data: Indexing enabled.  /System/Volumes/Preboot: Indexing enabled. 

    A more precise approach to fix the Outlook Search should be:

    sudo mdutil -i off /System/Volumes/Data sudo mdutil -i on /System/Volumes/Data

    Once done, restart the mac computer.

    Checking Indexing Status open Spotlight ( cmd + space ) type indexing:

    ![Image](https://learn-attachment.microsoft.com/api/attachments/ff8c9fe5-8b2f-47de-bd28-1e50d8d12914?platform=QnA ****

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  2. Anonymous
    2023-03-04T16:27:55+00:00

    I am so happy this solution has helped so many of us. I guess we were all lucky to find the right Microsoft tech support person with a solution that actually worked!

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  3. Anonymous
    2023-03-04T09:52:47+00:00

    @suddetuned

    you solved my "communication" life.

    tried all ways without any improvement- but your advise finally helped.

    many thanks !!!

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  4. Anonymous
    2023-03-03T16:50:06+00:00

    Just used this to solve the problem on my Monterey machine. No errors but you do have to wait after each mdutil step. Then restart Outlook and it should be working soon enough after indexing progresses.

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  5. Anonymous
    2023-03-02T11:46:59+00:00

    Same issue. I contacted support directly from Outlook and got this answer. The solution worked for me!! (I have a Macbook Pro M2 Chip)

    Outlook Support:

    I will be glad to assist you. With regards to the search issue, let's run a couple of commands on Terminal to manually initiate indexing and check if that helps:

    Open Finder and go to Applications - Utilities - Terminal and type the following commands (Press Enter after typing each command).sudo mdutil -a -i offsudo mdutil -a -i onNote: When prompted for a password, please type the Mac user password. This would be invisible. Please type the same and hit enter.Once done, restart the mac computer and wait for about an hour and check for the behavior.Please try and let us know the Outcome. Thank you.

    Let me join the chorus of people to say that this works! Like many, I've been having indexing issues for a while and tried multiple solutions, including creating a new profile. None worked until this solution. I encountered multiple errors while executing the steps above, but once I confirmed Spotlight was indexing, I left it alone overnight and Outlook search worked in the morning.

    Thank you!

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