After I downloaded the Mac Ventura OS, my Outlook is not searching email. Advice?

Anonymous
2022-11-08T05:36:03+00:00

I recently downloaded the new Mac Ventura OS. Now my Outlook won't search email folders for the two weeks since I downloaded the OS. I deleted all the Office 365 files then downloaded a new batch. Problem persists. Unfortunately, I can't find advice specific to the Ventura OS.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-01-06T23:25:32+00:00

    Like you, I was also going nuts with this, but the following fix worked after nothing else did. Try this:

    Open Finder and go to Applications - Utilities - Terminal and type the following commands (Press Enter after typing each command).sudo mdutil -a -i offsudo mdutil -a -i onNote: When prompted for a password, please type the Mac user password. This would be invisible. Please type the same and hit enter.Once done, restart the mac computer and wait for about an hour and check for the behavior.

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  2. Anonymous
    2023-01-06T23:09:44+00:00

    I'm very sorry you're having these frustrating issues. I know how maddening it can be. Unfortunately, I am far from an expert and I cannot provide any further advice. I was lucky enough that the fix posted by suddetuned worked for me right away. I know this is rudimentary, but just to be sure, did you copy/paste each command (making sure no extra spaces were copied)? That's all I can think of. Hopefully someone with more knowledge and experience will come along and help you. Good luck and best wishes.

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  3. Anonymous
    2023-01-06T22:50:02+00:00

    I get these error messages for both commands:

    Indexing enabled. 

    /System/Volumes/Data:

    Indexing enabled. 

    /System/Volumes/Preboot:

    Error: invalid operation.

    Error: unknown indexing state.

    This is driving me nuts. I'm going to return my new Mac Air over the weekend if I can't resolve this. I can't function in my work without being able to search emails. Apple referred me to Microsoft but I can't get through to support by phone.

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  4. Anonymous
    2022-12-29T18:50:36+00:00

    I got the same runaround but found the help I needed from AppRiver, which serves as our exchange. Took them a few tries, but they solved it, in the same way you all did (and they found this thread here to do it...LOL) Thanks

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  5. Anonymous
    2022-12-29T18:47:53+00:00

    This worked like a charm and really easy. Note that Ventura OS no longer has "System Preferences" - it has "System Settings" now, like an iPhone. This makes it harder to find Terminal. Fastest way is to use spotlight to find Terminal - it will open and show in the dock as well. It asked for password only after hitting enter following sudo mdutil -a -I off.

    Rest is as mentioned. Really easy and pretty fast indexing.

    Now to solve why Microsoft endlessly asks for account credentials.

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