After I downloaded the Mac Ventura OS, my Outlook is not searching email. Advice?

Anonymous
2022-11-08T05:36:03+00:00

I recently downloaded the new Mac Ventura OS. Now my Outlook won't search email folders for the two weeks since I downloaded the OS. I deleted all the Office 365 files then downloaded a new batch. Problem persists. Unfortunately, I can't find advice specific to the Ventura OS.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-03-17T17:34:49+00:00

    As I am naturally impatient, and as I have a zillion emails, I typed in to Terminal:

    sudo mdutil -X /System/Volumes/Preboot and hit Enter

    I then restarted my MacBook Air and typed in:

    sudo mdutil -sa Enter

    which told me that indexing was enabled.

    I restated again and could see (Spotlight icon command + space, then typing indexing:) that indexing was underway. After about an hour, I got my outlook search facility back at last.

    Strange this as not everyone is affected in the same way. At the same time as downloading Ventura 13.2.1 last night, I did the same on an identical MacBook Air, the outlook search facility on which was not affected. Maybe that's because that was an upgrade from Ventura 13.1 to Ventura 13.2.1, whereas the machine that was screwed up by last night's download, was from Monterey to Ventura 13.2.1.

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  2. Anonymous
    2023-03-17T15:46:25+00:00

    Thanks. I'll be more patient and let you see if it works.

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  3. Anonymous
    2023-03-17T15:24:02+00:00

    When you do put the code in terminal for Off then On… restart the machine and then give it time… let it sit… because I have so many emails, mine took about 4 hours until it got settled.

    If you waited longer than that then something is not right. But it should work. Just let the machine do its thing. If you keep trying different methods without waiting 2-3 hrs to see results it wont work.

    Hope this help.

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  4. Anonymous
    2023-03-17T15:13:39+00:00

    This hasn't worked. In fact it's made it worse. Classic outlook search facility won't work at all now although it does work on the online archive. It also works if I switch to the distinctly unlikeable new outlook.

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  5. Anonymous
    2023-03-15T14:06:48+00:00

    Same issue. I contacted support directly from Outlook and got this answer. The solution worked for me!! (I have a Macbook Pro M2 Chip)

    Outlook Support:

    I will be glad to assist you. With regards to the search issue, let's run a couple of commands on Terminal to manually initiate indexing and check if that helps:

    Open Finder and go to Applications - Utilities - Terminal and type the following commands (Press Enter after typing each command).sudo mdutil -a -i offsudo mdutil -a -i onNote: When prompted for a password, please type the Mac user password. This would be invisible. Please type the same and hit enter.Once done, restart the mac computer and wait for about an hour and check for the behavior.Please try and let us know the Outcome. Thank you.

    Even now, March 15th, this is the formula that helped me and many others dealing with this issue.

    I wish I had found it earlier. I ran into Search Not working maybe 2-3 times in my career and each of those time was a pain to figure out that I dont even know what worked and what didnt.

    Glad Suddetuned got the right Tech and shared it with us.!!

    Not all heroes wear capes! :)

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