Contact list grayed out in Outlook for Mac

Anonymous

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![](https://learn-attachment.microsoft.com/api/attachments/2a85e2cf-2afe-4b89-b471-597d8576bfc8?platform=QnA I went to make a contact list for the first time and the option is grayed out. All of the online help I find shows the old [Outlook for Mac interface](https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder "https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder"). (This article says that you "just have to" enable "Hide on my computer folders" but I do not have that options in Preferences > General) How do I enable Contact List this? [![](https://learn-attachment.microsoft.com/api/attachments/8403a687-ab50-4320-97f4-1c20af0802b1?platform=QnA

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Anonymous

Hi Peter Nelson (peter.nelson),

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement. In fact, new outlook for mac does not have contact lists now. So the icon is greyed out. You can get more detailed information from New outlook for mac.

Microsoft is updating their products based on customers' need, believe this feature will be available soon. Please be patient to wait for some time. If you want to use this feature now, you can change back to the old outlook as the document said at any time. Your understanding and patience are highly appreciated.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine

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214 additional answers

Anonymous

2024-04-11T03:03:01+00:00

I don't see Settings > General on Outlook for Mac Version 16.85.

However, Contact Lists do work. They started working after a Microsoft update a few months ago.
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Anonymous

2024-04-11T17:19:24+00:00

This may help: https://kb.salisbury.edu/m/mobile.action#page/58328053

My options were different that what is shown on this page. I had to use the steps previously posted.
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Anonymous

2024-04-11T17:33:48+00:00

This didnt work for me I'm afraid.

Wouldn't it be nice if Microsoft could just tell us why this simple bit of functionality is so difficult for them to put right. They just seem to be unprepared to give us all a sensible answer or solution.

Maybe time to got to the competition authorities with it. It must be aimed at getting us to use Windows and not iOS They at least do sometimes get these giants to move!!
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Anonymous

2024-04-11T19:11:29+00:00

It doesn't look like Microsoft has any intention of ever fixing the contact list feature.

It's interesting how this thread started two years ago. A feature most businesses use that has been discontinued for over two years.
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