Contact list grayed out in Outlook for Mac

Anonymous

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![](https://learn-attachment.microsoft.com/api/attachments/2a85e2cf-2afe-4b89-b471-597d8576bfc8?platform=QnA I went to make a contact list for the first time and the option is grayed out. All of the online help I find shows the old [Outlook for Mac interface](https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder "https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder"). (This article says that you "just have to" enable "Hide on my computer folders" but I do not have that options in Preferences > General) How do I enable Contact List this? [![](https://learn-attachment.microsoft.com/api/attachments/8403a687-ab50-4320-97f4-1c20af0802b1?platform=QnA

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Anonymous

Hi Peter Nelson (peter.nelson),

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement. In fact, new outlook for mac does not have contact lists now. So the icon is greyed out. You can get more detailed information from New outlook for mac.

Microsoft is updating their products based on customers' need, believe this feature will be available soon. Please be patient to wait for some time. If you want to use this feature now, you can change back to the old outlook as the document said at any time. Your understanding and patience are highly appreciated.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine

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214 additional answers

Anonymous

2023-09-08T09:20:28+00:00

I've started using the Email Templates option and just having a bunch of template files I load up when I need to do mailings to a lot of the same people at once.

It's not ideal, but it's the only workaround that I could find that speeds up my workflow a little bit.

Yes, it is shameful Microsoft hasn't restored contact lists and doesn't appear interested in doing so.
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Anonymous

2023-09-08T09:28:20+00:00

This made me laugh :)
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Anonymous

2023-09-08T11:12:50+00:00

All,

I have found a temporary solution that works for me. Firstly, I created an email and added a group of people to it. Then, I saved it as a template by clicking on "File" and selecting "Save As Template". I saved it to my desktop for easy access. Now, whenever I need to send an email to that same group of people, I simply open the template and all the individuals are already included. Although this doesn't solve the underlying issue, it saves me time from having to add each person individually to every email. I only ended up creating three templates because I found it too tedious and frustrating to create more due to issues with MS.

I hope this helps a few of you. Now...we continue to wait for the real fix.

JP
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Anonymous

2023-09-20T18:42:32+00:00

The answer that it was coming "later this year" was posted in March 2022... it's now Sept. 2023 and the Contact List option is still greyed out in the current Outlook for Mac.
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