Contact list grayed out in Outlook for Mac

Anonymous

Version:

![](https://learn-attachment.microsoft.com/api/attachments/2a85e2cf-2afe-4b89-b471-597d8576bfc8?platform=QnA I went to make a contact list for the first time and the option is grayed out. All of the online help I find shows the old [Outlook for Mac interface](https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder "https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder"). (This article says that you "just have to" enable "Hide on my computer folders" but I do not have that options in Preferences > General) How do I enable Contact List this? [![](https://learn-attachment.microsoft.com/api/attachments/8403a687-ab50-4320-97f4-1c20af0802b1?platform=QnA

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Peter Nelson (peter.nelson),

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement. In fact, new outlook for mac does not have contact lists now. So the icon is greyed out. You can get more detailed information from New outlook for mac.

Microsoft is updating their products based on customers' need, believe this feature will be available soon. Please be patient to wait for some time. If you want to use this feature now, you can change back to the old outlook as the document said at any time. Your understanding and patience are highly appreciated.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine

0 comments

214 additional answers

Anonymous

2022-07-17T13:37:13+00:00

Hello,

"Coming Soon" is not precise. When can we expect this to be returned to the production build of Office for Mac OS? Contact Lists were a commonly used feature in our end-user community. These missing features (most notably the Contact List option) make this version of Office for Mac OS less productive.

Thank you
Was this answer helpful?

0 comments No comments
Anonymous

2022-07-22T12:01:47+00:00

So Microsoft makes us use new Outlook in the desktop version, but all the features aren't there yet? So typical never thinking of the users.

There is a way to make a contact list by using the web version of Outlook, however. Annoying to have to do it that way, but at least it is a work around. Get it together Microsoft, geez!
Was this answer helpful?

0 comments No comments
Anonymous

2022-08-04T20:52:56+00:00

Hi - it has been five months since this issue was raised. Does Microsoft have an actual date when we will have contact lists in Outlook for Mac yet?

Based on your description, I know your requirement. In fact, new outlook for mac does not have contact lists now. So the icon is greyed out. You can get more detailed information from New outlook for mac.

Microsoft is updating their products based on customers' need, believe this feature will be available soon.
Was this answer helpful?

0 comments No comments
Anonymous

2022-08-08T13:59:27+00:00

Hello All,

I was able to solve this by doing the following:

1: In Outlook-Preferences I unchecked the "New Outlook" option. This required a close and restart of outlook.

2: After Outlook had restarted I went into Outlook-Preferences-PersonalSettings-General, and in there I then had the option under "Sidebar" to uncheck "Hide On My Computer folders".

After these two steps I am now able to create a "New Contact List". I hope this helps.

Thanks

Mark
Was this answer helpful?

0 comments No comments