Contact list grayed out in Outlook for Mac

Anonymous

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![](https://learn-attachment.microsoft.com/api/attachments/2a85e2cf-2afe-4b89-b471-597d8576bfc8?platform=QnA I went to make a contact list for the first time and the option is grayed out. All of the online help I find shows the old [Outlook for Mac interface](https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder "https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder"). (This article says that you "just have to" enable "Hide on my computer folders" but I do not have that options in Preferences > General) How do I enable Contact List this? [![](https://learn-attachment.microsoft.com/api/attachments/8403a687-ab50-4320-97f4-1c20af0802b1?platform=QnA

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Anonymous

Hi Peter Nelson (peter.nelson),

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement. In fact, new outlook for mac does not have contact lists now. So the icon is greyed out. You can get more detailed information from New outlook for mac.

Microsoft is updating their products based on customers' need, believe this feature will be available soon. Please be patient to wait for some time. If you want to use this feature now, you can change back to the old outlook as the document said at any time. Your understanding and patience are highly appreciated.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine

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214 additional answers

Anonymous

2023-05-31T20:47:31+00:00

Has this been updated? Contact List is still greyed out in my Outlook for Mac.
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Anonymous

2023-06-02T21:30:02+00:00

Hi Katherine

I was forced to move to the new Outlook a few weeks ago (now using Outlook for Mac 16.73.2 (23052700). With Contacts List greyed out Microsoft has now blown away my contact lists which I use to make my life easier to send emails out to my tenants who live at my properties. This is a serious inconvenience. I cannot understand what Microsoft was thinking by forcing people to move to the new look for Outlook (which apparently I cannot undo) when there are features of the software that are not even available yet that some may depend upon. I find this the ultimate in hubris (apparently Microsoft thinks that they know what's better for me than I do!). To say that I am deeply disappointed and frustrated with Microsoft's behavior in this is an understatement. *I* know what's best for me in terms of the interface. I really need contact lists as my tenants have a wide variety of emails and I cannot add them to a distribution list in my Exchange environment. Did Microsoft NOT consider the inconvenience that they would cause their customers (some of whom, like me, have been using Microsoft products for MANY years) when they made this horrendous decision. I am just stunned at the level of arrogance.
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Anonymous

2023-06-08T07:39:11+00:00
The reason why this feature does not exists illustrates two major problems with how MS prioritizes:
- Poor focus on UI and ease of use, honestly it is shocking at times.
- Not being responsive to users needs, following own agenda instead
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Anonymous

2023-06-08T18:46:33+00:00

There is no Outlook/Preferences in Outlook for MacOS
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