Contact list grayed out in Outlook for Mac

Anonymous

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![](https://learn-attachment.microsoft.com/api/attachments/2a85e2cf-2afe-4b89-b471-597d8576bfc8?platform=QnA I went to make a contact list for the first time and the option is grayed out. All of the online help I find shows the old [Outlook for Mac interface](https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder "https://support.microsoft.com/en-us/office/create-a-contact-list-or-distribution-list-in-outlook-for-mac-c5230b49-5e00-481b-a2ce-66f388f7bd34#bkmk_showmyomcfolder"). (This article says that you "just have to" enable "Hide on my computer folders" but I do not have that options in Preferences > General) How do I enable Contact List this? [![](https://learn-attachment.microsoft.com/api/attachments/8403a687-ab50-4320-97f4-1c20af0802b1?platform=QnA

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Anonymous

Hi Peter Nelson (peter.nelson),

Thanks for choosing Microsoft Community.

Based on your description, I know your requirement. In fact, new outlook for mac does not have contact lists now. So the icon is greyed out. You can get more detailed information from New outlook for mac.

Microsoft is updating their products based on customers' need, believe this feature will be available soon. Please be patient to wait for some time. If you want to use this feature now, you can change back to the old outlook as the document said at any time. Your understanding and patience are highly appreciated.

Thanks for your precious time. Have a nice day.

Best Regards,

Katherine

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214 additional answers

Anonymous

2023-09-07T14:07:00+00:00

Unfortunately, my job does not allow me to use another client
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Anonymous

2023-09-07T10:21:18+00:00

I have been on this issue for almost 2 plus years. The lack of the list function and also the "rules" function on the client side has been an issue for me since I installed Outlook 2019. I have always been able to revert back to the original style when Outlook 2019 starts up occasionally in the new version, which is fortunate for me at least. It is a pain. The reason that MS will not fix either of these issues is quite clear - they want everyone to switch to the 365 version of Office, which uses a prescription model and ensures continued income.

Since this started I have evaluated several alternatives so if ultimately the switch is permanent and I cannot get back to the original version. It is surprising how many come close but do not meet all the requirements. For anyone out there that wants to give it a go, eM Client appears to be as close as I can find. You can import your Outlook mailboxes, etc. to eM. I have not made the switch yet, but I am close.
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Anonymous

2023-09-06T23:45:15+00:00

Thought I'd leave this here... its clearly not about being able to afford the development time....
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Anonymous

2023-09-06T18:24:56+00:00

Perhaps we could try her LinkedIn profile, maybe we will get a response from there? She’s very active in the Microsoft Community Forum with her most recent response being only a couple of hours ago…. Just not to us.

http://linkedin.com/in/kathryn125yu
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