I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera. I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar. Can't scroll with mouse pad or mouse. I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's. Update 2022-10-20 (Thu), 8:00 AM: Refreshed page and there is now a scrollbar. Firefox and Chrome confirmed.

Update: I also have Outlook.com pinned as a PWA. It was suffering the same problem. It was open. I just refreshed it and the Contacts scrollbar has returned and it's working as expected. However, in a browser tab, refreshing didn't produce the same result. So, I closed the open tab, opened a new tab, opened outlook.com, clicked Contacts. And it's working! I'm using Edge (Dev) browser. UPDATE 2: I spoke too soon. I just refreshed both the PWA and the browser tab. The problem has returned. 😟

FYI In the other Post related to these issues 'Free Outlook' raised by gsmerc on 16/10/22 https://answers.microsoft.com/en-us/outlook_com/forum/all/free-outlook/aeb6f6dd-edec-4747-9d8f-1b6ec320bc2b Brian Tillman (Volunteer Moderator) reported on 17/10/22 @ 03:30 that he had spoken with Microsoft support and ... This is an "emerging issue." In other words, they know about it and are investigating.

Having exactly the same issue so well described by DS-MSC Makes using Contacts un usable. This needs urgent escalated attention.

Having exactly the same problem. Cannot scroll contact list beyond first few entries. Also, my email outgoing is being rejected by Yahoo as containing identified spam. These are normal conversations about hiking and do not contain spam. Once, I simply asked if the person received my email and it was rejected as containing identified spam! I am very frustrated as I do not have computer skills to deal with this and cannot seem to get any help from Outlook.

See Post - 'Free Outlook' created by gsmerc 16/10/22 under different Threads - Outlook / Outlook for Windows / For home

Can't scroll contacts

Anonymous

I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera.
I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar.
Can't scroll with mouse pad or mouse.
I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's.

Update

2022-10-20 (Thu), 8:00 AM:

Refreshed page and there is now a scrollbar.

Firefox and Chrome confirmed.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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41 answers

Anonymous

2022-10-19T06:46:23+00:00

Update: I also have Outlook.com pinned as a PWA. It was suffering the same problem. It was open. I just refreshed it and the Contacts scrollbar has returned and it's working as expected.

However, in a browser tab, refreshing didn't produce the same result. So, I closed the open tab, opened a new tab, opened outlook.com, clicked Contacts. And it's working!

I'm using Edge (Dev) browser.

UPDATE 2: I spoke too soon. I just refreshed both the PWA and the browser tab. The problem has returned. 😟
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Anonymous

2022-10-19T06:11:11+00:00

FYI In the other Post related to these issues 'Free Outlook' raised by gsmerc on 16/10/22

https://answers.microsoft.com/en-us/outlook_com/forum/all/free-outlook/aeb6f6dd-edec-4747-9d8f-1b6ec320bc2b

Brian Tillman (Volunteer Moderator) reported on 17/10/22 @ 03:30 that he had spoken with Microsoft support and ... This is an "emerging issue." In other words, they know about it and are investigating.
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Anonymous

2022-10-19T04:48:56+00:00

Having exactly the same issue so well described by DS-MSC

Makes using Contacts un usable.

This needs urgent escalated attention.
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3 people found this answer helpful.

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Anonymous

2022-10-18T19:35:20+00:00

Having exactly the same problem. Cannot scroll contact list beyond first few entries.

Also, my email outgoing is being rejected by Yahoo as containing identified spam. These are normal conversations about hiking and do not contain spam. Once, I simply asked if the person received my email and it was rejected as containing identified spam! I am very frustrated as I do not have computer skills to deal with this and cannot seem to get any help from Outlook.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2022-10-17T02:47:56+00:00

See Post - 'Free Outlook' created by gsmerc 16/10/22 under different Threads - Outlook / Outlook for Windows / For home
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