I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera. I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar. Can't scroll with mouse pad or mouse. I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's. Update 2022-10-20 (Thu), 8:00 AM: Refreshed page and there is now a scrollbar. Firefox and Chrome confirmed.

Windows 7 PC Chrome 106.0.5249.119 (Official Build) (64-bit) Spoke too soon ... but interesting new behaviour / development ? When I first noticed this issue back on 14/10/22 reported ... the Scroll Bar didn’t appear when opening Contacts in a new Tab (Right Click) but would be present if you switched from Mail > Contacts / People within the same OpenTab but guess what ... now as at 08:15 BST - 07:15 GMT/UTC its completely the opposite ie ... The Scroll Bar now doesn't appear when opening Contacts after switching from Mail > Contacts within the same Open Tab but if you Open Contacts in a new Tab (ie Right Click) the Scroll Bar is present and functions normally with the screen populating all the Contacts. What on earth is going on ? ... Its about time MS published something official about this to stop everyone wasting their time !

Has continued to work correctly on both Edge and Chrome throughout the day in Sydney.

UK - 06:30 BST - 05:30 GMT/UTC Although I appreciate it is of little comfort for those of you who are still experiencing Issues with Scrolling in OWA Contacts / People, here in the UK this issue has not reappeared overnight on either a Window 7 PC and an Android Tablet both using Chrome where both, so far, still appear stable. However, despite clearly being a worldwide Outlook.Com issue affecting different Browsers - still doesn’t appear to be any official (MS Support) comment or response - but has now appeared in several other MS Community Forum Posts: <a href="https://answers.microsoft.com/en-us/outlook_com/forum/outlk_PC-outtop_OfH?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1" title="https://answers.microsoft.com/en-us/outlook_com/forum/outlk_PC-outtop_OfH?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1" rel="ugc nofollow"> Outlook - Outlook for Windows - For Home Free Outlook 16/10/22 by gsmerc Outlook - Outlook.Com - People and Contacts Contacts 07/10/22 by Walter Mc Nicoll Can't Scroll Contacts 14/10/22 by techwazz How do I get my scrollbar back on my Contacts list? 17/10/22 by Colleen Decamillo <a href="https://answers.microsoft.com/en-us/outlook_com/forum/all/outlookcom-cannot-scroll-through-or-see-all-of-my/73a8f6b9-d8a0-4de8-a8a9-0f1ad2004fbc" title="I cannot scroll through or see all of my contacts. When I try to jump to a place in my contact list using the alphabet grid, I only see the first contact for a specific letter and then the alphabet grid goes away. On October 13th I spent over 2 hours on a" rel="ugc nofollow">Cannot scroll through or see all of my Contacts/People 18/10/22 by gf1 <a href="https://answers.microsoft.com/en-us/outlook_com/forum/all/outlookcom-contacts-and-calendar/ced7dd48-a16b-4782-878c-2e6ec37d5e11" title="In the last couple of weeks something changed in my outlook.com contacts. I have a Lenovo Yoga that is new basically. There is no scrolling though the contacts and with the up down arrow, it will scroll down only 20 contacts and will not go up. If I put a" rel="ugc nofollow">Outlook.com contacts and calendar 18/10/22 by Kim Clason Contacts in Outlook 19/10/22 by Dennis Hancock1 <a href="https://answers.microsoft.com/en-us/outlook_com/forum/all/outlookcom-contacts-missing/0762dcf5-5ce7-4cda-9a37-507d679db18b" title="Just since yesterday 10/18/2022, Outlook.com won't show all of my contacts. the scroll bar is missing and if I arrow down it only shows about 15 of my 100 or so contacts. This problem is on my desktop computer running windows 11 and on my laptop running W" rel="ugc nofollow">Outlook.com Contacts missing 19/10/22 by HowieWaldman It also doesn’t feature in - Fixes or workarounds for recent issues on Outlook.com which is probably because MS haven't updated this since 26/07/22 … Is it me, or is it hard to believe there have been no other issues affecting Outlook.com since July ! but whilst searching did fall on this - Outlook cannot display contacts in People View in - Fixes or workarounds for recent issues in Outlook for PC - updated 17/10/22 and apparently caused by a bug in an update to Outlook Desktop 2021/2019/2016 which makes me wonder if this fix may have, in some way, been the ‘Smoking Gun’ that has been the cause of the issues we have experienced in OWA Contacts / People ?

Ctrl and F5 was NOT the answer. I am still having the problem on EDGE.

Scrolling is now back in both Chrome and Edge. Maybe Ctrl and F5 was the answer. Hope it stays available now. Thanks for all the help.

Can't scroll contacts

Anonymous

I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera.
I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar.
Can't scroll with mouse pad or mouse.
I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's.

Update

2022-10-20 (Thu), 8:00 AM:

Refreshed page and there is now a scrollbar.

Firefox and Chrome confirmed.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

41 answers

Anonymous

2022-10-21T07:27:59+00:00

Windows 7 PC

Chrome 106.0.5249.119 (Official Build) (64-bit)

Spoke too soon ... but interesting new behaviour / development ?

When I first noticed this issue back on 14/10/22 reported ...

the Scroll Bar didn’t appear when opening Contacts in a new Tab (Right Click) but would be present if you switched from Mail > Contacts / People within the same OpenTab

but guess what ... now as at 08:15 BST - 07:15 GMT/UTC its completely the opposite ie ...

The Scroll Bar now doesn't appear when opening Contacts after switching from Mail > Contacts within the same Open Tab but if you Open Contacts in a new Tab (ie Right Click) the Scroll Bar is present and functions normally with the screen populating all the Contacts.

What on earth is going on ? ... Its about time MS published something official about this to stop everyone wasting their time !
Was this answer helpful?

0 comments No comments
Anonymous

2022-10-21T05:39:19+00:00

Has continued to work correctly on both Edge and Chrome throughout the day in Sydney.
Was this answer helpful?

0 comments No comments
Anonymous

2022-10-21T05:29:54+00:00

UK - 06:30 BST - 05:30 GMT/UTC

Although I appreciate it is of little comfort for those of you who are still experiencing Issues with Scrolling in OWA Contacts / People, here in the UK this issue has not reappeared overnight on either a Window 7 PC and an Android Tablet both using Chrome where both, so far, still appear stable.

However, despite clearly being a worldwide Outlook.Com issue affecting different Browsers - still doesn’t appear to be any official (MS Support) comment or response - but has now appeared in several other MS Community Forum Posts:

Outlook - Outlook for Windows - For Home

Free Outlook 16/10/22 by gsmerc

Outlook - Outlook.Com - People and Contacts

Contacts 07/10/22 by Walter Mc Nicoll

Can't Scroll Contacts 14/10/22 by techwazz

How do I get my scrollbar back on my Contacts list? 17/10/22 by Colleen Decamillo

Cannot scroll through or see all of my Contacts/People 18/10/22 by gf1

Outlook.com contacts and calendar 18/10/22 by Kim Clason

Contacts in Outlook 19/10/22 by Dennis Hancock1

Outlook.com Contacts missing 19/10/22 by HowieWaldman

It also doesn’t feature in - Fixes or workarounds for recent issues on Outlook.com which is probably because MS haven't updated this since 26/07/22 … Is it me, or is it hard to believe there have been no other issues affecting Outlook.com since July !

but whilst searching did fall on this - Outlook cannot display contacts in People View in - Fixes or workarounds for recent issues in Outlook for PC - updated 17/10/22 and apparently caused by a bug in an update to Outlook Desktop 2021/2019/2016 which makes me wonder if this fix may have, in some way, been the ‘Smoking Gun’ that has been the cause of the issues we have experienced in OWA Contacts / People ?
Was this answer helpful?

0 comments No comments
Anonymous

2022-10-21T00:00:27+00:00

Ctrl and F5 was NOT the answer. I am still having the problem on EDGE.
Was this answer helpful?

0 comments No comments
Anonymous

2022-10-20T23:28:14+00:00

Scrolling is now back in both Chrome and Edge. Maybe Ctrl and F5 was the answer. Hope it stays available now.

Thanks for all the help.
Was this answer helpful?

0 comments No comments