I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera. I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar. Can't scroll with mouse pad or mouse. I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's. Update 2022-10-20 (Thu), 8:00 AM: Refreshed page and there is now a scrollbar. Firefox and Chrome confirmed.

Thanks for relating your experience. I note there is still an issue with contacts. Most problems seem to have been rectified, but it's taken a long time! pburro

UK 08:45 GMT/UTC Windows 7 PC Chrome 107.0.5304.107 (Official Build) (64-bit) I don't know whether anyone is still monitoring this thread but Outlook.Com (OWA) - Editing People / Contacts is still not fixed completely ! Although more stable with no further issues with the errant Scroll Bar and the Edit Icon Button below the Contact details is also now working - Contacts that are Edited (various fields) are not updating live on screen and the revised (edited) contact detail can then only be viewed if you exit the Contact in question and reopen it or Refresh (CTRL F5) and open the Contact again. Once again seems to be a screen Refreshing Issue since the first edit you attempt seems to update live on screen but any subsequent edit on either the same or other contacts does not update.

Hi Nazia, Thank you for your post, above. However there is no "Mail " link to click on, after opening User accounts from the Control Panel on my Windows 10 Laptops. It doesn't matter though, as the problem has been resolved for several days now. The problem had previously occurred more than once during the last few years. I hope that now they have resolved it permanently, but I am not confident.

Hello! My name is Nazia, and I am an Independent Advisor as well as Microsoft user like you. I will try my best to help you with an appropriate answer . Are you using a Windows system/PC for this? If yes then kindly follow the steps and let me if this works for you. Open Control Panel. Click on User Accounts. Click on Mail Click the Show Profiles button. Click the Add button. Under "Profile name," enter a descriptive name for the profile. Click OK. Type the email address and password of your primary account previously configured on Outlook. Click Next. Continue with any additional on-screen directions as directed. Click Finish. In the "General" tab from "Show Profiles," select the Prompt for a profile to be used option. Click Apply. Click OK. Open Outlook. Use the "Profile Name" drop-down menu, and select the new profile. Click OK. And then check if you're able to scroll the contacts on your web browser again for Outlook. Kindly Note: No data will be lost. Regards, Nazia

UK 08:35 GMT/UTC Windows 7 PC Chrome Version 107.0.5304.87 (Official Build) (64-bit) Further to my Post on 25th Oct and having been updating contacts that I couldn’t reliably access whilst we had the earlier Scroll Bar Issues it is now very evident that OWA People / Contacts is still ‘Unwell’ with issues still present when trying to Add, Update and Edit People / Contacts. Not sure whether a lack of further Posts reporting these new issues on the previous Contacts Scroll Bar Threads indicates that this is a more restricted issue or simply those former contributors haven’t had cause to amend their contacts and encountered the issues themselves but without any evidence to the contrary, I suspect that this may be present on all the popular Browsers that suffered from the former Scroll Bar Issues. Also doesn’t appear to be any new Threads or Posts related specifically to these ongoing issues other than that recently reported in : <a href="https://answers.microsoft.com/en-us/outlook_com/forum/all/outlookcom-cannot-scroll-through-or-see-all-of-my/73a8f6b9-d8a0-4de8-a8a9-0f1ad2004fbc" title="I cannot scroll through or see all of my contacts. When I try to jump to a place in my contact list using the alphabet grid, I only see the first contact for a specific letter and then the alphabet grid goes away. On October 13th I spent over 2 hours on a" rel="ugc nofollow">Cannot scroll through or see all of my Contacts/People 18/10/22 by gf1 so in case this helps others identify whether they have similar issues this is what I have found so far, which must still be related in some way to the cause of the previous Scroll Bar Issues ? Outstanding Outlook,Com (OWA) People / Contacts Issues New Contacts although shown on A-Z List are not fully accessible / visible Can’t be Edited using Edit Icon Button below Contact Details Have to R Click Contact in A-Z List to access editing function in the Drop Down List After refreshing OWA Contact is still visible but NOT in Exported Contact Data ! When Editing an Existing Contact details not always updated in RH Panel Appears as if Contact doesn’t fully Update if some fields left blank (not a previous issue) The less Contact details (Fields) included the more unreliable it appears to be If Contact is not updating seem to be able to ‘Kick it back into life’ by adding and deleting content in some Fields such as ‘First Name’ which then appears to save the contact properly making it fully visible / accessible (Edit Icon Button restored) and crucially then and only after doing this, appears in Exported Contact Data ! Following my previous experience I cannot see any point whatsoever in reporting this through MS Help (absolutely waste of time) but note some contributors mention an alternative method of ‘Feedback’ - Anyone else experiencing these same issues ? and If so any idea how we can get MS to sit up and listen since I think the Integrity of People / Contact info is a pretty crucial issue if you can’t currently rely on OWA to add or update Contact Data !

Can't scroll contacts

Anonymous

I can't scroll contacts in https://outlook.live.com/people/0/ in Firefox, Chrome, Edge and Opera.
I get a visible list of about 12-14 A's but no more contacts than that, and no scroll bar.
Can't scroll with mouse pad or mouse.
I can click the 'A' to get the alphabet, but when I select another letter, I get the first contact's details for that letter, and the 'All contacts' list disappears. Clicking 'All contacts' does not bring back the list. The only way back to the original, partial list, is to select something other than 'All contacts' on the left pane, then try 'All contacts' again. This brings back the partial list of A's.

Update

2022-10-20 (Thu), 8:00 AM:

Refreshed page and there is now a scrollbar.

Firefox and Chrome confirmed.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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41 answers

Anonymous

2022-11-10T09:30:30+00:00

Thanks for relating your experience.

I note there is still an issue with contacts.

Most problems seem to have been rectified, but it's taken a long time!

pburro
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Anonymous

2022-11-10T08:55:25+00:00

UK 08:45 GMT/UTC

Windows 7 PC

Chrome 107.0.5304.107 (Official Build) (64-bit)

I don't know whether anyone is still monitoring this thread but Outlook.Com (OWA) - Editing People / Contacts is still not fixed completely !

Although more stable with no further issues with the errant Scroll Bar and the Edit Icon Button below the Contact details is also now working - Contacts that are Edited (various fields) are not updating live on screen and the revised (edited) contact detail can then only be viewed if you exit the Contact in question and reopen it or Refresh (CTRL F5) and open the Contact again.

Once again seems to be a screen Refreshing Issue since the first edit you attempt seems to update live on screen but any subsequent edit on either the same or other contacts does not update.
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Anonymous

2022-11-02T23:46:52+00:00

Hi Nazia,

Thank you for your post, above. However there is no "Mail " link to click on, after opening User accounts from the Control Panel on my Windows 10 Laptops. It doesn't matter though, as the problem has been resolved for several days now. The problem had previously occurred more than once during the last few years. I hope that now they have resolved it permanently, but I am not confident.
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Anonymous

2022-11-02T22:13:13+00:00
Hello! My name is Nazia, and I am an Independent Advisor as well as Microsoft user like you. I will try my best to help you with an appropriate answer .

Are you using a Windows system/PC for this?

If yes then kindly follow the steps and let me if this works for you.
1. Open Control Panel.
2. Click on User Accounts.
3. Click on Mail
4. Click the Show Profiles button.
5. Click the Add button.
6. Under "Profile name," enter a descriptive name for the profile.
7. Click OK.
8. Type the email address and password of your primary account previously configured on Outlook.
9. Click Next.
10. Continue with any additional on-screen directions as directed.
11. Click Finish.
12. In the "General" tab from "Show Profiles," select the Prompt for a profile to be used option.
13. Click Apply.
14. Click OK.
15. Open Outlook.
16. Use the "Profile Name" drop-down menu, and select the new profile.
17. Click OK.
18. And then check if you're able to scroll the contacts on your web browser again for Outlook.
Kindly Note: No data will be lost.

Regards,

Nazia
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Anonymous

2022-10-31T07:36:31+00:00

UK 08:35 GMT/UTC

Windows 7 PC

Chrome Version 107.0.5304.87 (Official Build) (64-bit)

Further to my Post on 25th Oct and having been updating contacts that I couldn’t reliably access whilst we had the earlier Scroll Bar Issues it is now very evident that OWA People / Contacts is still ‘Unwell’ with issues still present when trying to Add, Update and Edit People / Contacts.

Not sure whether a lack of further Posts reporting these new issues on the previous Contacts Scroll Bar Threads indicates that this is a more restricted issue or simply those former contributors haven’t had cause to amend their contacts and encountered the issues themselves but without any evidence to the contrary, I suspect that this may be present on all the popular Browsers that suffered from the former Scroll Bar Issues.

Also doesn’t appear to be any new Threads or Posts related specifically to these ongoing issues other than that recently reported in :

Cannot scroll through or see all of my Contacts/People 18/10/22 by gf1

so in case this helps others identify whether they have similar issues this is what I have found so far, which must still be related in some way to the cause of the previous Scroll Bar Issues ?

Outstanding Outlook,Com (OWA) People / Contacts Issues

New Contacts although shown on A-Z List are not fully accessible / visible

Can’t be Edited using Edit Icon Button below Contact Details

Have to R Click Contact in A-Z List to access editing function in the Drop Down List

After refreshing OWA Contact is still visible but NOT in Exported Contact Data !

When Editing an Existing Contact details not always updated in RH Panel

Appears as if Contact doesn’t fully Update if some fields left blank (not a previous issue)

The less Contact details (Fields) included the more unreliable it appears to be

If Contact is not updating seem to be able to ‘Kick it back into life’ by adding and deleting content in some Fields such as ‘First Name’ which then appears to save the contact properly making it fully visible / accessible (Edit Icon Button restored) and crucially then and only after doing this, appears in Exported Contact Data !

Following my previous experience I cannot see any point whatsoever in reporting this through MS Help (absolutely waste of time) but note some contributors mention an alternative method of ‘Feedback’ - Anyone else experiencing these same issues ? and If so any idea how we can get MS to sit up and listen since I think the Integrity of People / Contact info is a pretty crucial issue if you can’t currently rely on OWA to add or update Contact Data !
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