"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-11-25T01:09:34+00:00

    Dead silence from MS. I have a workforce severely impacted here. We have this issue occurring in an older unpatched version of Outlook 16.0.15128.20224. MS originally asked me to upgrade to resolve the issue. Now they are saying to downgrade?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-25T05:02:35+00:00

    Microsoft have seemed to acknowledge the issue or are at least investigating it in their latest response to our organizations ticket.

    "Thanks for your time on the phone. As per our conversation, kindly note that the issue of Outlook trying to retrieve data from the Microsoft Exchange server is an issue that is currently being investigated by our backend engineers. We are aware of this occurrence for multiple users and please rest assured that it is being addressed at this moment in time.

    As this is the case, I am kindly asking that you advise the affected users to use the Outlook Web Application for the time being. I will be sure to contact you as soon as I have further information about this issue.

    Please accept my apology for any inconveniences caused at this time. Thanks for your understanding."

    Thanks to Sujan

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-11-25T05:13:53+00:00

    Great news, please share outcomes with the rest of us.

    They are ignoring my ticket have asked multiple times for an update.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-11-25T05:22:45+00:00

    I logged my own ticket just before. Case 34015383 for everyone's reference.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-11-25T06:05:39+00:00

    Thank you all, cross fingers its all sorted overnight if they have finally acknowledged there is an issue

    Was this answer helpful?

    0 comments