"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-24T23:45:48+00:00

    Hi is there an update on this issue? The steps you point out above are not helpful. There are several tickets open in this. This is causing Major disruption for our business during a peak period. Efficiencies are lost, staff cannot work effectively. This major disruption has been occurring since Office and Exchange update on 10th November.

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  2. Anonymous
    2022-11-24T23:47:07+00:00

    We are also having the issue on older versions of office. My guess is that Exchange online is the issue.

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  3. Anonymous
    2022-11-25T00:33:45+00:00

    Hi Daniel

    Microsoft have come back to me with this which includes a link to what was released :-

    Hi Lia,

    The issue is solely related to Outlook showing the warning message "Trying to retrieve...", issue is not happening to Outlook on the Web.

    When you go to the browser Outlook.office.com, you are not getting the same error message. Therefore, this is not related to Exchange Online server issues or mailbox issues. 

    Issue is only happening to Outlook. The link I provided to you below is about the Office update that directly affects the Outlook.

    https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

    I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.

    Lia

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  4. Anonymous
    2022-11-25T00:42:26+00:00

    How is this related to Outlook/Office updates if we're still running a version from June and this issue only came up on November 10th...

    Really sounds like these tech's aren't listening to the issue at all.

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  5. Anonymous
    2022-11-25T00:42:42+00:00

    Hi Daniel

    Microsoft have come back to me with this which includes a link to what was released :-

    https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

     

    I provided it to you as requested as in the call you told me that you will try to uninstall the update to one of the PC.

    Lia

    Hi Lia,

    How are you uninstalling the update? Office updates don't show up in Windows Update Uninstall Updates anymore I've found.

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