"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-11-24T00:28:13+00:00

    I am still yet to hear back from Microsoft regarding the log files I uploaded to them. Everyday we are getting more and more users experiencing this issue. The issue even happens when WFH. The issue is happening more and more frequently every day. Microsoft need to acknowledge there is an issue and they need to provide a fix for it. It is causing alot of downtime.

    Lia

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-24T00:38:50+00:00

    HI Lia

    Thank you. Yes causing a lot of downtime! Are you talking about SARA log files?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-11-24T00:39:19+00:00

    Hi Ali,

    Exactly the same setup and the on prem server is Exchange 2016.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-11-24T00:46:07+00:00

    We are also expiring this issue since early November; we also run a Citrix environment and also have a direct connection via our internet service provider to Microsoft in an internet exchange. I don't know what it is, but caching is not an option for us as well. We service 2000 users and tickets are crazy atm.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-11-24T00:47:21+00:00

    Exactly the same setup here for us, Exchange 2016 as well.

    Was this answer helpful?

    0 comments