"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-02-02T05:05:42+00:00

    Any more feedback regarding the patch?

    Receiving the "Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" notification still for a handful of users here.

    We're on M365 Semi-Annual Enterprise Channel

    Version 2208 (Build 15601.20456)

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  2. Anonymous
    2023-02-03T00:20:55+00:00

    No further feedback from Microsoft. I knew they were working on an update to fix the issue. The issue did go away and yesterday I experienced this issue again a few times whilst WFH. Today I am in the office and it has been fine. I know there is a O365 update that takes about 5 minutes to install which I installed earlier this week.

    Lia

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  3. Anonymous
    2023-03-09T02:43:37+00:00

    Hi Steve and Ali. Just wondering if your issue has been resolved. We are also on prem server (Exchange 2016) and we are experiencing the same issues as you which are still not resolved.

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  4. Anonymous
    2023-03-09T03:11:32+00:00

    Hi Steve and Ali. Just wondering if your issue has been resolved. We are also on prem server (Exchange 2016) and we are experiencing the same issues as you which are still not resolved.

    Hi Kim,

    Yes this issue was resolved for us by updating our Office365 client and i believe Microsoft made some changes to the O365 infrastructure at the same time.

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  5. Anonymous
    2023-03-09T03:36:07+00:00

    On Version 2208 (Build 15601.20538) now/mostly, while it has been over a month since my post.

    On this build, Outlook seems to have settled and I am not hearing complaints from users, nor is my Outlook repetitively notifying.

    Still M365 Semi-Annual Enterprise Channel.

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