"Outlook is trying to retrieve data from the MS exchange server outlook.office365.com" is constantly appearing.

Anonymous
2022-11-21T02:02:06+00:00

My Outlook (O365) and many others is constantly freezing. We are in online mode due to accessing shared mailboxes.

This issue started occurring after Microsoft released a big update on 10 November 2022. The message appears below everytime Outlook freezes. We can't be in cached mode as it causes issue with shared mailboxes. How do I fix this issue? thanks Lia

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-11-28T22:11:58+00:00

    HI Josh

    Thank you for the update, it sounds very promising. I hope the fix they roll out fixes the issue and not create other issues.

    Lia

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  2. Anonymous
    2022-11-29T03:12:14+00:00

    FYI for all involved, running SARA and having it change the client from basic to modern auth and disabling hardware acceleration in Outlook has fixed it for this user. We're now doing it on all the remaining computers on this site. Not sure if it's auth type or hardware acceleration that fixed it (my best is auth type).

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  3. Anonymous
    2022-11-29T03:12:33+00:00

    Hi All

    Not sure what Microsoft have done in the background but my Outlook has been fine yesterday and today. I have had no freezing or popup messages appear. A few people in my office have noticed also that their Outlook is workig fine now.

    Lia

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  4. Anonymous
    2022-11-30T23:47:36+00:00

    I ran SARA, it didn't recommend a change from basic to modern - we already use modern, it didn't recommend Hardware acceleration either and I recall we did the hardware acceleration change in our environment quite a while back. So for us, the issue is still happening.

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  5. Anonymous
    2022-11-30T23:56:41+00:00

    Microsoft support advised us that this is now a known issue and a patch will be issued for Office on next patch Tuesday to address this issue.

    It is still happening for our users also, though not as much. I think half of the problem was resolved under EX474167 and the remainder will be with the office patch.

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